UK Ministry of Housing, Communities and Local Government (MHCLG) 
Make a summary report of your research insights
How to create and share a summary report of your key insights to learn more about your users.
Resources
Practical tools to help deliver modern and user centred digital services
These tools address common challenges that local authorities face with digital transformation. We’ve designed them using feedback from past collaboration with councils.
They’ll support you in your digital innovation while upholding the Local Digital Declaration principles.
Understand the people using your service
Getting to know your stakeholders
Understand how to engage people involved in your change projects and anyone impacted by the outcome of your work.
Record insights from in person observation
Learn more about your service or product by using in-person observation and to understand how people interact with it.
Record insights from listening to calls
Learn more about your service users' needs by listening to service calls and recording your insights.
Do user research to inform decision-making
How to choose a research method, create a plan and interpret findings to put into practice.
Understand problems and refine your ideas
Get to the root cause of a problem
Make a hypothesis to test your idea
Guerilla testing low fidelity prototypes
Discover cost-effective methods to gather user feedback, improve your services and processes.
Understand your risks and assumptions
How to approach dealing with uncertainty and understanding the risks involved with change.
Use prototyping to test ideas and assumptions
Learn how to improve your service by testing your assumptions and ideas through prototyping.
Define and plan your experiment
Make a detailed plan for your experiment so you know when and how it will happen, and who will be involved.
Understand technology challenges
Tech challenges: decide whether to build, buy or share
Discover the fundamentals of Wardley Mapping and how to put it into practice in your organisation.
Map your technology ecosystem
Map your systems and platforms before building, buying, or improving your digital service.
Understand your technology: opportunities and constraints
Questions to understand your council’s digital maturity and prepare to deliver successful changes.
Understand decision making boards
Understand the boards your project interacts with
Get a deeper understanding of the boards that interact with your project so you can plan for them.