Title: Title: Web Programme for Camden Camden’s investment in LifeRay DXP, a horizontal platform technology that provides a Content Management System, an Account Portal (for residents and businesses) and eForm technology. The ambition is to provide a more seamless and personal customer experience for our users, across channels, thereby creating a single online customer footprint.
Partners: PFIKS – LifeRay Technical Delivery Partner
Mission: To deliver a newly branded and structured Camden website, that uses ‘out the box’ personalisation components to provide more relevant and specific web content for our online users.
Impact: The programme will benefit the website user, the account user, our residents and businesses, and those users who wish to transact with the Council through our online offering. They will begin to see content on the website that is more relevant to them, (based on their browsing history), so that key services and information that would be useful for them is easier to find.To create an experience that makes the user’s account part of the overall web journey.
To bring the multiple different flavours of legacy microsites currently in Camden, under the same LifeRay DXP infrastructure, whereby savings and efficiencies can start to be realised for the Council.
To have created a cloud-based infrastructure with scalability in mind, that is capable of supporting the online web channel and account experience for multiple authorities.
Thus creating a community of authorities who all use the same LifeRay DXP infrastructure, for CMS, Account Portal and simple eforms, which could result in wider efficiencies
Title: Wiring Estates, rolling out full fibre networks and driving social value
Partners: Developing in conjunction with LB Hackney and partnering with fibre providers such as Community Fibre, Hyperoptic, Virgin Media, Openreach
Mission: Targetting our worst served estates to raise quality of internet service to next gen levels, a proposed social values programme which would encourage employment for the rollout from within the boroughs, engagement with our apprenticeship scheme, a tailored digital inclusion programme and a specific low cost tariff for social landlord tenants
Impact: Expected benefits are initially for our social landlord tenants and will include improved internet services, delivery of social value projects and digital inclusion support, all of which are intended to improve skills, knowledge and capability
Title: Helping LA Personal Finance teams to manage Universal Credit claimants
Partners: Local Authorities - Hackney Council’s ASC Personal Finance Team have already reached out to their Camden colleagues and expressed an interest in what we are doing. We believe this is an issue for a number of councils , and could potentially generate a lot of interest from other local authorities
Mission: A requirement for claiming Universal Credit is that the claimant registers with the UC portal using a unique email address. Like many authorities Camden Council provides a chargeable Personal Finance Management service to some residents, some of whom are entitled to government benefits. In order to manage benefits on behalf of UC clients the PFM team need a process to set up a unique email address for each client and a way of forwarding all email to a central mailbox so the team can manage it all from one place. Other authorities are managing this using corporate or freemail addresses, but both of these solutions come with issues around cost, scale, complexity and security. Camden are investigating other solutions, including the possibility of standing up our own mailserver and domain and developing an open source front-end that will allow our PFM team to set up and close down email addresses to manage turnover of clients. The goal is a low-maintenance process for managing universal credit benefit claims which can be used for as long as necessary, with a simple migration path in the event that the DWP develop a centralised solution to the problem.
Impact: ASC Personal Finance staff will be able to manage Universal Credit accounts from a single, central mailbox. They will have a straightforward process for turnover of email addresses that required a minimal amount of support and maintenance
Title: Secure access to the SystmOne clinical system from Local Authority devices
Partners: Local Authorities, NHS Health providers using SystmOne as their primary clinical system
Mission: Solving a longstanding issue with access to Clinical data in the SystmOne application. TPP’s SystmOne cannot provide feeds to shared integrated digital records in its standard configuration, and Camden have spent many years unsuccessfully trying to facilitate access to Clinical data through the CIDR platform. Speaking to Hammersmith and Fulham, we discovered that they have a solution that allows them to access CNWL’s SystmOne application directly from their Local Authority laptops, while Ealing have a similar solution for the SystmOne implementation in CLCH. We will attempt to replicate this in Camden, and are happy to share technical and design information, as well as general information about our experience. With SystmOne widely used nationally by Health bodies, we believe this information will help deliver better outcomes for integrated Health and Social Care teams across the UK.
Impact: Family Support Workers and Social Care professionals who need to share data as part of the requirement for STP and integrated services will be able to see clinical information on residents in their care. Health Visitors and NHS staff working from Council locations will be able to use Local Authority IT equipment to view and update their clinical systems of record.
Title: Online Self-Service Parking Online Suspensions Solution
Partners: Jointly working with Westminster City Council – Parking Service, to develop this solution
Mission: To deliver a suspensions solution that serves the needs of Camden and Westminster parking services, and its residents/business users, which can also be used as a framework for other authorities
Impact: The benefits of the project are to deliver a self-service online solution that enables residents, businesses and internal departments to select a parking bay/space they wish to suspend, make a payment and make amendments without the need to call the back-office. The solution will also produce the work list of Advance Warning Signs for the Parking officers to go out and place on street. The solution also enables those larger organisations that need to request regular parking suspensions, such as utility companies and Filming services, to manage multiple suspensions, including BACS payments and invoicing.