Responding to the coronavirus (COVID-19) outbreak

Many councils in the UK are pivoting to support their residents in response to the coronavirus (COVID-19) outbreak. Our team’s role has shifted to support digital teams in local government, ensuring that sharing and discussion can continue and open products can be reused where possible.

This web page has links to Google documents managed by the Local Digital Collaboration Unit. OpenDocument Text file downloads are also available.


Supporting councils’ response to COVID-19

We’ve collated all resources and links shared on various channels into a public Google document, which we’ll continue to update:

Local Digital support for COVID-19 response Google document (file download)

This includes:


Call and workshops – COVID-19 response in local government

We’re hosting regular calls to facilitate sharing and discussion across digital teams in local government. Each call is themed to ensure the correct stakeholders can join and hear about the work of council colleagues.

View the agenda: Weekly agenda Google document (file download)
Request joining details: Please enter your work email address here to receive joining details.

We are also hosting a series of themed workshops with smaller groups to consider recovery and renew strategies. You can read about our first workshop, which took place on the 1st May, in this blog post. We’ve since hosted two further workshops around the themes of Phased Recovery and Organisational culture.

If you are interested in hearing about future workshops, please get in touch for more information.

Previous events

20 March: MHCLG COVID-19 Introduction call – meeting notes (file download) and hangout chat text (file download)

27 March: Meeting needs of vulnerable residents – meeting notes (file download) and hangout chat text (file download)

3 April: Delivering services that connect vulnerable people with volunteer support – meeting notes (file download) and hangout chat text (file download)

9 April: The continued functions of local government – meeting notes (file download) and hangout chat text (file download)

17 April: Common challenges in responding to COVID-19 – meeting notes (file download)

24 April: Digital and data challenges – meeting notes ( file download) and hangout chat text (file download)


Checklist for your COVID-19 communications

We have created a checklist of ways to improve how you communicate your coronavirus support with residents through your council website. You can also read about the desk and user research we conducted to help put together these tips in this blog post.


How to contact our team

You can contact our team by emailing:

You can keep up with our work by: