Communicating with Diverse Audiences

Contents:

  1. Who this course is suitable for
  2. What you’ll achieve
  3. Who developed this course
  4. Apply for this course

Explore what drives the way you communicate and develop communication strategies for successful communication in diverse settings.

 

Summary

Learn to interpret different varieties of English and avoid communication bias.

Communication with diverse audiences is necessary for many professions.

You may face communication barriers when talking to people with a different cultural background, who speak different varieties of English, or who don’t share your life experiences and professional practices.

On this course, you’ll learn how different values or expectations, and different varieties of English can pose challenges to effective communication.

You’ll learn to make conscious decisions about the way you use language in interpersonal interactions and how to communicate more effectively through a range of strategies.

What topics will you cover?

During this course you will cover the following subjects:

  • Week 1: The role of culture and language in communication
  • Week 2: Language and unconscious bias
  • Week 3: Using English as a lingua franca with speakers from different linguistic backgrounds
  • Week 4: Using language to establish interpersonal relationships

 

Who this course is suitable for

This course is designed for professionals looking to improve their ability to communicate across linguistic and cultural boundaries.

 

What you’ll achieve

By the end of the course, you‘ll be able to…

  • Describe the layers and facets of culture and of other possible influences on communication practices
  • Assess which factors influence how they and others communicate
  • Reflect critically on their own and others’ communicative behaviours to avoid unconscious bias
  • Describe different varieties of English and reflect critically on their own position as an English speaker
  • Apply a range of new strategies to establish rapport and achieve desired goals
  • Explain how language can be used to build interpersonal relationships
  • Evaluate the effectiveness of their communicative repertoire

 

Who developed this course

University of Surrey
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. Surrey empowers students for personal and professional success by providing exceptional teaching and practical learning.

 

Apply for this course

  • To apply for a funded position on this course, please complete the form below.

    Who is eligible to apply
    • Applications are open to local authority staff only.
    • Applicants may only submit an application for 1 certified course at a time. Upon completion of that course, an application for further training can be submitted.
    • Applicants are expected to begin the course within one month of their application being accepted.

    Please allow 7 days for us to process your application.

  • This is to verify that you work for an eligible local authority. If you would like to provide a different email address for course correspondences, you can input it in the next form field.
  • This is the email address we will use to register you with FutureLearn. Information about the course will be sent to this email address.
  • We are interested in tracking how your knowledge increases as a result of completing this course, so please provide an indication of your current knowledge of the course topic.

Course provider

Future Learn

Learn 100% online with world class universities and industry experts. Develop hobbies, new skills and career-changing expertise with FutureLearn’s flexible courses.