For the creation of multiple online processes constructed to the BPNM standard. These processes can then be integrated into our Goss digital platform and multiple third party systems all presented to the end user via our Goss forms package.
The work will be to map all Council processes to establish where integration is possible, what API’s will be required and to document the output for not only direct online users and but also where Contact Centre staff perform the operation on residents behalf’s via Assisted Service.
If successful the funding will be used to engage external process mapping experts to work with the Councils’ own digital teams to create full end to end digital processes.
Once implemented residents will benefit significantly from using these new processes as it will greatly speed up interactions by removing manual steps and allow for residents to engage with the Councils at times most convenient to them.
As the three Councils all utilise the same Goss platform the outputs of the Discovery will be utilised across all of them but in addition a significant number of other Councils could also plug into to the output with a number already expressing an interest. Beyond the wider Goss community all processes will be available to other Councils to use due to the industry standard format.
- Digital leadership training (for council leaders, service managers or senior executives)
- Agile for teams