Brighton and Hove City Council

Outcome of Expression of Interest: Invited to apply

A single sign in process for the council’s website allowing residents and users to access all services via one log in.

The system will also allow the council to share information, allowing separate services to maintain up to date data and prevention of fraud, also allowing the council to provide residents with information through a single seamless channel.

An example would be council tax verification for parking permits. At present residents and businesses wishing to purchase a parking permit are required to verify their applications by providing 2 forms of identification, bills etc. showing name address and date. The single sign on process allows the local authority to link up systems making the user experience simpler and more streamlined.

Customers will only have to enter their data once and the information will be securely held with relevant information being made available on request to relevant sections within the council to process applications etc.

Single sign on would allow users to access all of the council services through one portal, including social care, library services, cityclean and parks, parking and highways, housing, revenues and benefits to name but a few.

In summary a revolutionary system that encourages customers to engage with all council services. Helping to facilitate a channel shift to a fully online service with a view to not just a better service but also with relevant cost savings.

  • Digital and agile awareness
  • Introduction to user research
  • Introduction to service design
  • Introduction to delivery management

1 thought on “Brighton and Hove City Council

  1. As Interaction design and tech lead, Gambling Commission:

    Have any if the councils looked at the process involved in using Verify for this? I guess it would need to use the matched service as potentially some people would exist on systems already? Or would you go whole hog and create a new single service to include single sign on functionality and connect out to the other services? Or start over?

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