We would like to understand how Chatbots, Atrificial Intelligence and IVR can, together, assist with the Benefits Application process for our Citizens by reducing the process time and accuracy. In addition we would expect the successful delivery of this type of technology to reduce costs in resourcing this activity on an on-going basis, whilst also extending the service beyond normal office hours.
- Digital and agile awareness
- Introduction to product management
- Introduction to digital business analysis
- Agile for teams