To understand what opportunities exist to redesign the digital elements of front door services in adult social care. This is to support the council’s move to a ‘strengths based’ approach to adult social care.
Specifically, this project will explore what more can be done to better signpost to non statutory services and to provide more empathetic user centred digital experiences. This will include understanding how users experience the current websites (https://www.buckscc.gov.uk/ and https://www.careadvicebuckinghamshire.org ), the quality and structure of content, the fitness for purpose of the current service directory and testing whether eligibility checkers and quick assessment tools can help people understand their options.
We want to build on the recent work by NHS Choices on the development of the Care and Support Guide https://www.nhs.uk/conditions/social-care-and-support-guide/ and explore how we might syndicate the content via the NHS content API.
This project links to the social prescribing and service directory EOI being led by Adur & Worthing Council
- Digital leadership training (for council leaders, service managers or senior executives)
- Introduction to user research
- Introduction to service design
- Agile for teams