Cheshire East Council

Live Well Cheshire is an online information and support service for people of all ages with a directory of 3,000 services including commissioned and non-commissioned community offerings.  The service has one main ambition, in providing residents access to the things they need, to manage their own care needs and ultimately live longer and healthier lives independently.

People looking for specific information and advice are provided with information and related local services.  The current offering will soon be extended with health app suggestions and will link to a new personal health record application.  This third-party service will give people access to their own health record, the ability to interact with their health care providers, and 19 languages for patients who do not speak English or learned English as a second language.

A survey has identified 102 languages are spoken across Cheshire East Schools.  Although Live Well Cheshire East identifies services in the directory that offer multiple language support, it does not currently offer full language support for the information and advice content.  Funding is sought to extend the service with this facility, ensuring health and social care terms not typically used in everyday conversation can be communicated in an accessible way.