Every local government authority is either building or buying in software systems. All of these systems require significant user testing before they can go live. User testing software is expensive and not tailored to local government needs. This means that most councils end up using Excel spreadsheets to keep track of this testing process. We would like to scope out a user testing system and standard testing process that all council’s can then follow to ensure that any new software product is fully tested with the end user in mind.
- Introduction to service design