Kirklees Borough Council

Outcome of Expression of Interest: Not shortlisted

A common challenge across government is how we modernise our services to meet the digital demands of our citizens in ways that are in-line with many private sector industry leaders.

The proposed solution is to create a fully automated service for the processing of Council Tax and Business Rates transactions, designed around the needs and expectations of citizens, and through end-to-end automation, to remove the delay and cost associated with manual intervention.

Key functionality will include:

  • Faster processing times
  • Reduction in manual workload, allowing staff to be aligned to higher value activities
  • Simplified application processes
  • Fields auto-populated using data from citizen account
  • Access to progress/status tracking

Discovery will include working with Hambleton DC and existing suppliers to create re-usable processes and forms that will be made available to other councils through our existing account services provider who supply 30%(100+) of all UK councils

  • Digital leadership training (for council leaders, service managers or senior executives)
  • Digital and agile awareness
  • Introduction to user research
  • Introduction to service design
  • Introduction to delivery management
  • Introduction to product management
  • Introduction to digital business analysis
  • Agile for teams

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