Leeds City Council

Outcome of Expression of Interest: Not shortlisted

LCC wishes to iterate from an internal Discovery Phase that has already been undertaken (see section below) to:

  • Use more suitable technologies to support wider adoption of such a solution. This involves a move from Xamarin which requires proprietary skills to Cordova which relies on generic web development skills
  • Prove the viability of a cross-cutting mobile platform with the ability for rapid, simple configuration capabilities to meet varied business requirements
  • Prove to what extent this highly repeatable platform can be further customised to meet more complex business requirements
  • Prove the ability to deliver a solution for personal and sensitive data processing within a secure MDM environment which will be ratified by an external security assessment
  • Build a prototype to deliver the above and identify problems with the design and find suitable solutions
  • Test the prototype with business users
  • Prepare for toolkit development in Beta Phase The service area in scope for the initial prototype is Adult Social Care who have already identified several candidate business processes suitable for this corporate mobile platform approach. LCC does not currently have a collaboration partner and welcomes the opportunity to be matched with another authority with a similar vision and challenge.

Discovery evidence

The current approach to delivering mobile business requirements is to use vendor-specific mobile solutions leading to increased licence costs and support and maintenance overheads.   Therefore, a proof of concept was undertaken to help inform a solution for a corporate mobile platform that could be used to:

  • Reduce reliance on heavily paper based processes of field workers handling and processing personal / sensitive data
  • Reduce the need to re-key into business systems once the worker is back in the office
  • Address IG risks relating to paper records being lost or stolen

 

The aim is that the corporate platform will be used to meet the mobile requirements of up to 80% of business areas who have mobile workforces requiring the following:

  • Secure delivery of a list of jobs
  • Secure delivery of reference documentation
  • Facilitate the secure collection of data based on GDS form design
  • Perform calculations within the form data capture facility
  • Ability to work offline (no 4G connectivity)
  •  

The PoC was successfully completed and the solution demonstrated to business and technical stakeholders. It identified a number of technical challenges and limitations that need to be addressed to make the solution viable to extend for other organisations through a toolkit approach.

  • Introduction to user research
  • Introduction to service design
  • Introduction to product management
  • Agile for teams

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