Leicester City Council aims to become a data driven, intelligence-led organisation. In providing almost one thousand services we hold an incredible wealth of data, only a small proportion of which is leveraged to fully inform service delivery and improvements in a structured, consistent way. This formidable challenge is replicated across the whole public sector. This project will enable us to understand our data landscape including how, why and what data is captured, assessed and deployed and how that process contributes to and enhances service delivery; also, on a more strategic level, how it informs and helps achieve current and future business objectives.
We will use this knowledge to optimise the use of digital technologies to build a data management framework that comprises corporate standards, methods and tools to collect, validate and use data on strategic and operational levels, to anticipate and therefore mitigate demand and to tangibly improve and add value to service decisions, design and delivery. It will also enable us to apply quality data to regional initiatives to inform decision making and accelerate and improve the quality of the delivery and sustainability of such programmes. The resulting methodology and toolkit can then be deployed across other local authorities.
- Introduction to user research
- Introduction to service design
- Introduction to product management
- Introduction to digital business analysis