London Borough of Islington

North Central London (NCL) Boroughs have an established Making Every Contact Count (MECC) programme, which together provide a systemic approach to reducing health inequalities and address the wider determinants of health. From 2018/19, NCL Boroughs will lose 70% of budget for face to face trainings, a key element of the programme. We propose to offset this loss by enhancing the digital footprint of the MECC programme, through a mobile app and a centralised online presence like MECC Link in the North of England. This will provide a sustainable alternative to the reduced number of face to face trainings, offering frontline workers ongoing support through links to:

• eLearning and refresher webinars
• Contents/materials from training
• Tips and tricks on starting MECC conversations
• Up to date signposting per topic area and by borough
• MECC Champions forum
• Feedback (staff provide rapid feedback on their MECC conversations)

The mobile app, enhanced website and existing eLearning would be accessible to all frontline workers, across local authorities, the NHS, emergency services and voluntary sector. We anticipate increased practice of MECC conversations resulting in improved signposting to support services, increasing efficiencies and providing earlier and appropriate support for residents and patients.