London Borough of Southwark

We know that the way people use libraries is changing. The opportunity for libraries to share a common digital platform, publicize what they do, and share resources is a vital part of how they might meet the challenges ahead. Libraries must adopt modern, digital platforms to:

• Make libraries relevant for a new digital generation
• Act as a hub for all local services, information, learning, local history, health, wellbeing and culture
• Ensure everyone has the opportunity to reach their full potential

We want to understand how some libraries’ success in the physical space can be translated to a digital world, publishing key research and a template for change.

Key questions in the discovery exercise would be:

• How might we learn from successful libraries and translate that to a digital experience?
• What do customers want from an online library service and what is their experience of the existing offer?
• How would digital innovation actually benefit existing library customers?
• How might we better collaborate with other libraries and share data across a common platform?
• How might we adopt best practice approaches from exemplar libraries?