Northumberland County Council

Outcome of Expression of Interest: Invited to apply

Applicant details

Project title: Service design - Register of births

Current stage: Discovery

Partners involved: North of Tyne councils. Filter on 'births deaths and marriages' theme to see potential partners

Discovery summary

Northumberland County Council have been struggling with the process of registering a birth. There is a considerable amount of manual work involved which puts an added burden on registrar staff.

We need to identify the issues.

Understand what options and channels would be the most efficient in letting people know about the service

To develop a to be customer journey which they can follow which leads to a successful completion first time around

User research report that gives an understanding of people’s journey to register a birth.

We would like to lead the project to try and come up with a common solution that can be reused across other registrar services.

Training requests

Digital and agile awareness
Introduction to service design
Introduction to delivery management
Introduction to product management
Introduction to digital business analysis
Agile for teams