Homelessness prevention through Digital Innovation
Dealing with Homelessness in the UK is a major issue for Councils. Annual homeless cases have increased from 89,120 to 115,550 over the past 6 years, which is a 30% increase and rising.
At Nottingham we spend considerable money on emergency accommodation. This is a national problem which could be avoided through better prevention which improves the lives and prospects of those at risk of homelessness.
Following an Initial analysis with our housing aid team we propose to:
- Perform a detailed discovery to identify which issues can be improved by implementing digital processes
- Research which technology is out there and how it could be used
- Design a digital service model and principles which could be adapted to other councils
- Research and Design a self-service digital prototype with an emphasis on a streamlined triage
- Produce future state process maps for a system to be developed in the alpha stage
Although homelessness is caused by a range of factors (e.g. unemployment, poverty, lack of affordable housing), we believe digital innovation will streamline and improve processes. This is something we feel very passionate about and the work we will do will be of benefit for other councils.
- Digital leadership training (for council leaders, service managers or senior executives)
- Digital and agile awareness
- Introduction to user research
- Introduction to service design