With a drive to embrace the opportunities afforded by AI and chat bots, there is a risk that each local authority re-invents the approach each time with its own favoured product.
This proposal is for a discovery project to explore the potential for a common chatbot platform/framework that all local authorities could adopt to minimise their costs and enable more authorities to adopt this technology more easily, with the potential for a shared expertise to be developed across Local Government in its development, and a shared library of ‘bots’ that could be re-used
Full details at https://docs.google.com/document/d/11KnKGY14_XFk5klCUpPl2cxdIHPmv8PNifFcigRMiVY/edit?usp=sharing
- Digital leadership training (for council leaders, service managers or senior executives)
- Digital and agile awareness
- Introduction to user research
- Introduction to digital business analysis