The primary problem we are seeking to address in the discovery phase is a strategic priority of the Council Plan; to enable older residents and vulnerable adults to live independently and a strategic main theme of our Joint Health and Well Being Strategy; to enable residents to maximise their capabilities and life chances, specifically to improve the living independently outcomes for elderly and vulnerable adults leaving acute hospitals within a short reablement period and reducing the impact on long term social care.
The discovery phase will use a design workshop approach to engage service users, their family and carers, together with health and social professionals in determining the priorities to be developed in the implementation phase that support service users with “Standard and strengths based approaches” to manage their own care through digital channels and citizens to manage their care and support across social care, health, primary and secondary care.
We will seek to find solutions that support family and carers to meet the independent living needs of the service user in their home, such as voice activated home assistance with Amazon Alexa, Google Home, Apple Siri or Hive. Utlising voice transcribe to integrate with the back end system securely.
- Digital leadership training (for council leaders, service managers or senior executives)
- Introduction to user research
- Introduction to service design
- Introduction to digital business analysis