Local Authority customers need to have information provided to them in a clear, concise and timely manner. We hold vast tracts of data that can help us improve our customer facing services and build better relationships. Our project will bring new supplier, council and public information into an architecture that can be shared across multiple digital/social channels, including:-
Expansion of our alerting system beyond planning, including missed bin collections, events of interest in their area, traffic regulation orders, consultations and ward changes
Using our alerting service internally to allow our staff to receive alerts from our customers
Creating real time interactive maps showing data such as Highway faults and missed bins already reported in order to reduce reporting repetition.
Integrating real time data; for example in-cab data from bin lorries allowing us to notify residents attempting to report a missed bin that the lorry is still en-route.
Creating an interface and architecture where adding new alerts, data sets and APIs can be done easily without the need for technology development. Giving our staff and customers will have access to richer and more up to date data.
Develop the system to be re-branded and re-used by other authorities
RBWM operates the Know Your Neighbourhood portal which publishes local and property specific information (https://mol.rbwm.gov.uk/mol/). This solution was developed in partnership with Nautoguide Ltd and code/technology/knowledge shared between the two organisations. This model of operation has proved very successful as RBWM have gained from technical expertise within Nautoguide, whilst retaining the ability to configure and make changes in-house.
During its three years of operation Know Your Neighbourhood has engaged with 1000s of customers per month, over 700 have subscribed to our planning alerts service and we know through our interactions that the service is of high value to them. Bringing the front end development and data hosting in house has saved £16k per annum on service fees.
The information presented upon the Know Your Neighbourhood site has been used internally and externally to the local authority. Internally it has applications across all functions who look to the site for the latest version of ward and postcode level information. However, our IT services team regularly receive requests for additional data to be added to this portal and in its current form this requires technology change, testing and deployment.
- Digital leadership training (for council leaders, service managers or senior executives)
- Digital and agile awareness
- Introduction to user research
- Introduction to digital business analysis