During a project to introduce a new rounds waste management system, it has become clear that there is no intermediary platform that can hold multiple aspects of key data to allow for various importing/exporting of data sets to either waste rounds products or other key systems that require integration. Such as to allow for payment notifications, data checking, cleansing and for us and/or customers to be able to input/validate such data. We would like to research fully how that product could be developed, key aspects being:
- Data requirements
- System Integrations
- Customer Engagement
Developing such system/platform would be invaluable as current waste rounds systems are particularly siloed.
- Introduction to user research
- Introduction to service design