Watford Borough Council

Outcome of Expression of Interest: Invited to apply

When a citizen moves into a new home in a new area they are met with a complex mass of bureaucratic public-sector processes they have to navigate in order to get everything they need to setup. This includes services such as: council tax registration, electoral registration, parking permits, registering for a GP, finding out what day their bins are collected and which ones (and if they need to pay for any), registering for a school and much more.

This is, therefore, complex and time-consuming for the new resident, costly to the public sector (councils in particular) due to processing multiple services for one individual and doesn’t readily provide councils with opportunities to upsell or market their services (e.g. leisure, events in a town).

This project seeks, to develop a specification, through user engagement, that identifies all the individual processes associated with someone moving into a new home across the District Council, County Council and health sector, so we can design a more streamlined and efficient way for someone to move-in and get setup with local public sector services. The project will identify indicative efficiency savings to the public sector from this process and indicative time-saving benefits to a resident.

  • Digital leadership training (for council leaders, service managers or senior executives)
  • Digital and agile awareness
  • Introduction to user research
  • Agile for teams

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