Government crest Department for Levelling Up, Housing and Communities

Go to Local Digital homepageALPHA

Laying the foundations for better local public services

« Back to listing

Waverley Borough Council

Outcome of Expression of Interest: Not shortlisted

Applicant details

Project title: District and borough collaborative digital strategy development

Current stage: Discovery

Partners involved: Surrey County Council

Both Waverley Borough Council and Surrey County Council have in their corporate plans registered an aspiration for developing their digital strategies with local partners.

We want to identify which service functions are best suited to this aspiration were an effective business case can be made.

From Waverley’s perspective we currently receive a total of 1500 phone calls and e-mails every working day. Allowing 10 minutes to deal with each piece of correspondence would require 20-25 members of staff. If by enhanced digitalisation we could reduce that number by half the costs savings would clearly be very significant.

Sharing this development with another partner could also draw in savings in system maintenance and management.

  • Digital leadership training (for council leaders, service managers or senior executives)
  • Digital and agile awareness
  • Introduction to user research
  • Introduction to digital business analysis