Wigan Metropolitan Borough Council

Outcome of Expression of Interest: Invited to apply

Delivering reliable, high-quality adult social care to local citizens is an essential Council service. Monitoring independent care businesses against agreed contracts is necessary to support vulnerable people. It is administratively burdensome for all parties, difficult to keep up-to-date or benchmark.

Using a Care Act grant, ADASS East region (11 Councils) and HAS Technology developed Provider Assessment & Market Management Solution to overcome these challenges. To date, it’s delivered over £1M of savings (yr1), whilst delivering improvements in care quality. PAMMS has revolutionised the way provider quality assurance data is collected / shared, improving the councils’ ability to commission relevant services and crucially identify providers at risk of failure. PAMMS has also increased efficiency, reduced duplication and automated processes whilst empowering staff with service data.

Kent would like to build on this work and establish a common quality assurance framework across all regulated services. With some bespoke developments, PAMMS will allow us to replace our manual monitoring systems, enabling us to bring together market shaping information, quality and financial data into one place in ‘real-time’. This will help us better understand risk and market oversight intelligence making services safer and identifying risks earlier. It will also allow us to deliver efficiencies.

Delivering reliable, high-quality adult social care to local citizens is an essential Council service. Monitoring independent care businesses against agreed contracts is necessary to support vulnerable people. It is administratively burdensome for all parties, difficult to keep up-to-date or benchmark.

Using a Care Act grant, ADASS East region (11 Councils) and HAS Technology developed Provider Assessment & Market Management Solution to overcome these challenges. To date, it’s delivered over £1M of savings (yr1), whilst delivering improvements in care quality. PAMMS has revolutionised the way provider quality assurance data is collected / shared, improving the councils’ ability to commission relevant services and crucially identify providers at risk of failure. PAMMS has also increased efficiency, reduced duplication and automated processes whilst empowering staff with service data.

We would like to build on this work and establish a common quality assurance framework across all regulated services. With some bespoke developments, PAMMS will allow us to replace our manual monitoring systems, enabling us to bring together market shaping information, quality and financial data into one place in ‘real-time’. This will help us better understand risk and market oversight intelligence making services safer and identifying risks earlier. It will also allow us to deliver efficiencies.

  • Introduction to service design
  • Introduction to digital business analysis

Other training requests

We have established local quality assurance processes and procedures for this project, which can drawn on their respective experiences. We'd also collaborate across ADASS regions and form a Project Group that would represent a national view of quality assurance within adult social care. However, it'd be helpful to have some guidance around; Service redesign Business Analysis Project Delivery

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