Filter

Projects submitted

Download data in a CSV file: Full applications

OpenCommunity: data standards for local community-based services

Our project wishes to bring joined-up, best-practice digital thinking to the challenging problem of local service directories. Every local authority, health organisation, police force, together with other voluntary sector partners are attempting to maintain some form of local directory-based information with massive duplication of effort.  Typically there is little join-up,…

Organisational Digital Skills for Life

We are seeking to adopt a whole organisation approach to embedding digital skills across the workforce. It is essential that we seek to equip our employees with the skills, knowledge and understanding to live, learn and work in a digital society. ‘Digital for Life’ is key to successful transformational change…

Exploring the use of video calling appointments to improve the efficiency, accessibility and effectiveness of customer services through face-to-face communication.

This project aims to allow councils, through video calling, to gain the benefits of face-to-face communication without the traditional associated costs. When redeveloping its website in 2015, AVDC found that costs for managing customer interactions stood at £0.17 per website visit, £5 per phone call and up to £14 per face-to-face visit.…

Engaging and communicating with children in social care

Our aim is to empower children and young people known to the local authority and enable them to take better control of their lives. Providing the appropriate channel for young people to voice their concerns and request help or guidance in a way that is comfortable for them would allow…

Exploring Income Management and ePayments so that all councils can benefit from a viable alternative to legacy systems and suppliers.

All local authorities need to manage their finances through income management (IM) and reconciliation processes: matching expected income against actual income allocating actual income to paying users’ accounts (for example, to show that someone has paid their council tax) matching actual income to ledger codes so books can be balanced…

Emergency Planning Digital Process Design

As per the Civil Contingencies Act 2004 local authorities are a category 1 responders and have a key role in supporting emergency services and are equally responsible for assessing the risk, plan and exercise for emergencies, ensuring business continuity and warning and informing the public during an emergency. Local authorities…

Digitisation of Bereavement Services

The processes within B&NES Bereavement Services for burials, cremations and memorialisations are inefficient and outdated meaning the service is unable to maximise income generating opportunities.  A discovery project would uncover ways to build capacity and create efficiencies to both improve the customer experience and support the growth of the service.…

Exploring an evidence-based, shared and scalable digital resource approach which enables local authorities to match technology enabled care with older adults' needs in order to deliver efficiency gains.

We collected evidence during our initial LDF project that slow progress and duplication was due to the lack of a sector specific structure, organisation, and network for coordinating efforts across the West Midlands. The problems and causes revealed by this project were:  1 - No single technology product suits all…

Proving the use case for Open Data

The purpose of this project is to develop a repeatable methodology to build use cases to support the release of open data. The current method of releasing data, to meet commitments under the Local Government Transparency Code, does not systematically take account of user needs in the use and reuse…

Reducing care calls to improve customer satisfaction

Adult Social Care provides home care support to over 7000 citizens who are vulnerable, frail and may suffer early signs of cognitive impairment.  Following guidance from the NICE, and Birmingham City Council’s (BCC) commitment to provide excellent services, BCC increased the duration of its care visits from 15 to 30…

Get the latest from Local Digital in your inbox: Get updates by email