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Projects submitted

Adur & Worthing Councils

Our project wishes to bring joined-up, best-practice digital thinking to the challenging problem of local service directories. Every local authority, health organisation, police force, together with other voluntary sector partners are attempting to maintain some form of local directory-based information with massive duplication of effort.  Typically there is little join-up,…

Adur and Worthing Councils

The need for well maintained local directories of community services is well established in local government, the NHS and community infrastructure organisations.  Access by residents to a range of support within the community has never been more important.  At present there is no national data standard for service directories – registers…

Allerdale Borough Council

In areas where there are two or three tier authorities there is confusion among customers as to which organisation to to contact with enquiries or to report issues to, development of a wide range of different digital customer platforms has not made things easier for the customer. As an example…

Ashfield District Council

We are seeking to adopt a whole organisation approach to embedding digital skills across the workforce. It is essential that we seek to equip our employees with the skills, knowledge and understanding to live, learn and work in a digital society. ‘Digital for Life’ is key to successful transformational change…

Ashfield District Council

Our organisations are in the early stages of their digital transformation programmes and as such have been seeking to identify and develop a robust methodology to assess the employee digital skills gap. Through our networking we understand that this is a common issue for many local authorities. Our research identified…

Ashfield District Council and Dorset Council

Digital skills are key to enabling successful digital transformation for staff, customers and members. Our hypothesis is that lack of digital skills, reduced training budgets, taking time out from the day job and procurement are all barriers to upskilling staff to deliver digital transformation.  And that by providing something that…

Babergh and Mid Suffolk District Council

The dynamics of how we deliver our services in a simple, fast and effective way whilst supporting those in the community with complex needs is challenging and changing rapidly. We want to simply the most common tasks such that this frees up staff – enabling them to deal with complex…

Babergh and Mid Suffolk District Council

We have invested in a significant programme of digital transformation with respect to our planning service. The two Councils now have one single integrated planning system which has enabled a more efficient delivery of service, able to cope with the demands of increasing applications. It is recognised that nationally and…

Babergh and Mid Suffolk District Council

The Councils now operate with a single Customer Service team but without a customer record management system. Customer Service staff access a wide range of disparate back office systems and have no central mechanism of recording customer contact. Whilst conscious of GDPR implications we would like to explore what opportunities…

Babergh District Council

As two Social Housing landlords with a combined stock of 6,800 properties in rural Suffolk we wish to explore why our council tenants have little desire to use digital channels. We know broadband coverage is limited in parts of our districts and opportunities to receive digital training have received an…

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