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Registration Services Data - unlocking Local Government opportunities

Problem Statement The Digital Economy Act 2017 enables greater powers to share Registration Services data for birth, deaths and marriages with other local public sector partners – the common 'problem' is identifying for what purpose, how to share, and what are the business benefits of doing so. Objectives The existing…

User-centred back office planning system to unlock transformation

Planning services are dependent on proprietary solutions that are developing slowly and resistant to interoperability. The market is dominated by just two providers. This software does not meet the aspirations set out in the Local Digital Declaration. The commercial incentives to support innovation are low. The practical problems associated with…

Can chatbots and AI help solve service design problems?

There are problems for local authorities looking to adopt chatbot and AI solutions; There is no shared understanding of the technology and its advantages/disadvantages as a solution to key issues.  There are a variety of products and platforms that already exist on the market, but no objective evaluation of each…

Development Data Automation – Addressing the shortage of Delivery Data

There is an increasing need for reliable data on proposed and approved development in order to measure progress toward housing delivery and other Government priorities. Obtaining even limited data on consented development is costly and labour intensive. Data is often out of date before it can be used for policy development…

Digital data protection impact assessment (DPIA) tool

Data Protection Impact Assessment (DPIA) are a requirement of data protection legislation but are seen as an intensive and onerous process. We know a range of templates are currently used resulting in a complicated and fragmented approach particularly across partnerships. Challenges include that process are reliant on a small number of specialist staff…

Exploring new user-centred digital systems to make the planning process more efficient and transparent.

Our work during discovery was largely focussed on exploring the user needs of planning officers to understand the challenges they face and the potential benefits of improving the back-end management systems they use. We found that new systems, designed with a user-centred approach, would result in a more efficient and…

Exploring and prototyping a common service pattern for online housing repairs

From our discovery, we identified council tenants’ and leaseholders’ user needs and barriers for going online to report and book a repair and that a common service pattern for online repairs is possible.  For the alpha phase, we want to explore and test:  Whether the ideal user journey and wireframes…

Reducing invalid planning applications: a service pattern for digital planning submissions

This alpha does not follow-on from a single discovery project, but is the result of insights that have become clear during other projects by the partners and their collaborators. These include an automated digital planning guide, a digital planning submissions service and a back office planning case management system. We…

Learning how to make code-sharing between councils work in practice

There’s no pan-local government ‘playbook’ describing how to make code sharing work in practice. We believe this discourages collaboration, and leads to painful reinventions of the wheel in councils where it’s tried.   Our Discovery project will work through the issues that make shared development of code difficult, including:  issues of fairness in investment, workload, benefits and ownership of IP  resource implications initially and over time,…