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Adur & Worthing Councils

Our project wishes to bring joined-up, best-practice digital thinking to the challenging problem of local service directories. Every local authority, health organisation, police force, together with other voluntary sector partners are attempting to maintain some form of local directory-based information with massive duplication of effort.  Typically there is little join-up,…

Barnsley Metropolitan Borough Council

We want to improve the speed, quality, consistency and effectiveness of key social care assessment processes in order to increase users satisfaction and reduced overall spend. At first point of contact, we have identified that through better signposting and more targeted support there is greater opportunity for residents to utalise…

Birmingham City Council

Adult Social Care provides home care support to over 7000 citizens who are vulnerable, frail and may suffer early signs of cognitive impairment.  Following guidance from the NICE, and Birmingham City Council’s (BCC) commitment to provide excellent services, BCC increased the duration of its care visits from 15 to 30…

Buckinghamshire County Council

NHS Choices estimate that over the next 17 years more than 16 million of us will be over the age of 65. With less money available and increasing demand, adult social care services across the country are under increasing pressure. The most forward thinking councils are investing in early intervention…

Gloucestershire Clinical Commissioning Group

Within Gloucestershire we have many silo'ed services that all have the joint aim of increasing independence, mobility and safety within the home and community.  We want to join these up to not only improve the outcomes of the individuals through the shared learning of each service but also remove the duplication…

Greater Manchester Combined Authority

Local authorities have a duty to ensure that people can get the information and advice they need to make good decisions about care and support, including preventative measures such as attention to their home circumstances. Yet cost constraints, as well as lack of expertise, make this challenging. We want to…

London Borough of Harrow

Councils carry out an assessment of anyone who appears to require care and support, regardless of their eligibility for state-funded care.  Councils often have a high number of assessment applications and there are significant variations between Councils in how assessments are conducted. Many councils could benefit if they could enable certain individuals…

London Borough of Waltham Forest

The cost of providing social care to families has increased by 8.4% in Waltham Forest over the last 5 years and at the same time the pressure on providing quality homes in London as result of the housing crisis is increasing dramatically. The new ten year housing plan target (2019…

Newcastle City Council

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and act upon our users using Beta public services. This view is shared with collaborative partners, North of Tyne group. Having…

North Somerset Council

Using Robotic and Process Automation (RPA) Technology to improve social care assessment processes, increase service user satisfaction and reduce costs. We want to explore whether by utilising  RPA technology we can increase user satisfaction, achieve reductions in the overall adult social care budget and reduce the number of staff required…

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