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OpenCommunity: data standards for local community-based services

Our project wishes to bring joined-up, best-practice digital thinking to the challenging problem of local service directories. Every local authority, health organisation, police force, together with other voluntary sector partners are attempting to maintain some form of local directory-based information with massive duplication of effort.  Typically there is little join-up,…

Organisational Digital Skills for Life

We are seeking to adopt a whole organisation approach to embedding digital skills across the workforce. It is essential that we seek to equip our employees with the skills, knowledge and understanding to live, learn and work in a digital society. ‘Digital for Life’ is key to successful transformational change…

Emergency Planning Digital Process Design

As per the Civil Contingencies Act 2004 local authorities are a category 1 responders and have a key role in supporting emergency services and are equally responsible for assessing the risk, plan and exercise for emergencies, ensuring business continuity and warning and informing the public during an emergency. Local authorities…

Digitisation of Bereavement Services

The processes within B&NES Bereavement Services for burials, cremations and memorialisations are inefficient and outdated meaning the service is unable to maximise income generating opportunities.  A discovery project would uncover ways to build capacity and create efficiencies to both improve the customer experience and support the growth of the service.…

Proving the use case for Open Data

The purpose of this project is to develop a repeatable methodology to build use cases to support the release of open data. The current method of releasing data, to meet commitments under the Local Government Transparency Code, does not systematically take account of user needs in the use and reuse…

Reducing care calls to improve customer satisfaction

Adult Social Care provides home care support to over 7000 citizens who are vulnerable, frail and may suffer early signs of cognitive impairment.  Following guidance from the NICE, and Birmingham City Council’s (BCC) commitment to provide excellent services, BCC increased the duration of its care visits from 15 to 30…

Better signposting to non statutory services for adults

NHS Choices estimate that over the next 17 years more than 16 million of us will be over the age of 65. With less money available and increasing demand, adult social care services across the country are under increasing pressure. The most forward thinking councils are investing in early intervention…

Local review of gaps and opportunities for loneliness prevention

Loneliness is a universal public health issue that   impacts health and wellbeing (Nyqvist et al., 2016) and generates more demand for social care and health services. The problem that this project seeks to address is a lack of understanding of how and where our council should deploy interventions. Within…

Work with me - an accessible online platform for people with LD and their support networks

There are many problems to solve when it comes to helping people with Learning Disabilities (LD) and / or additional needs find employment.  The particular problems we are trying to solve with this bid are – people with LD don’t always know what options are available to them after education…

Mapping Children’s Journeys Through Children and Family Services

Problem: All Councils struggle to understand and monitor how children move between statutory and non-statutory social services. This can make it much harder to make informed decisions on service delivery and often results in children bouncing between services without accessing the right support. Despite local authorities collecting data on children…

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