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Projects submitted

Babergh District Council

Our Digital Shift Programme is one of the major programmes that has been prioritised by our Housing Service to provide more digital online services for people living in the Babergh Mid Suffolk area. ‘Open Access’ would help the council meet its digital objectives. It would provide tenants with the flexibility…

City of Lincoln Council

We would like to develop and implement an online service to our tenants that would allow them initially to log a housing repair and book an appointment. We would then envisage that they would be able to amend or cancel the appointment within agreed parameters. The tenant would also have…

Gravesham Borough Council

Gravesham Borough Council has its own housing stock and is a landlord to approx 7500 homes. The council has it’s own Direct Service Organisation (DSO) with a variety of skilled staff including carpenters, electricians, plumbers, general builders and multi skilled operatives. Our DSO are responsible for the upkeep of our…

Kirklees Council

A common problem that many Local Authorities (LA) face is illegal fly tipping.  At a time when budgets remain tight, LAs must find the most efficient operational solutions possible to manage fly tipping.  Whilst all Council’s will have an Environmental team that will investigate and prosecute on fly tip reports,…

London Borough of Southwark

Southwark has a housing stock of 55,000 properties occupied by tenants and leaseholders. The stock is ageing and therefore the need for repairs continues to grow.  The council needs a simple and reliable way for customers to report those repairs. The main route for reporting repairs currently is through the…

London Borough of Southwark

This discovery aims to define a common service pattern for housing repairs and understand: barriers to adoption of digital repairs services The elements best suited to self service Optimal uses of technology to improve user satisfaction, reduce costs, which may not be the initial logging of the repairs Work on…

Newcastle City Council

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and act upon our users using Beta public services. This view is shared with collaborative partners, North of Tyne group. Having…

Sheffield City Council

Sheffield City Council currently provides a Repairs and Maintenance Service to tenants occupying over 40,000 properties. The organisation offers two main routes of access to the service. The first is through a fully staffed Call Centre and the second is through a web based Graphical Repairs Ordering system (GRO), as…

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