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Adur & Worthing Councils

Our project wishes to bring joined-up, best-practice digital thinking to the challenging problem of local service directories. Every local authority, health organisation, police force, together with other voluntary sector partners are attempting to maintain some form of local directory-based information with massive duplication of effort.  Typically there is little join-up,…

Cambridgeshire County Council

Cambridgeshire Libraries are aware that we have a disjointed digital platform which means that our digital users  do not see our full  service offer in one place for different services, such as eBooks, eAudio, eNewspapers, reference databases, events, library catalogue, webpage, social media pages. Our customers also don’t know if…

Gloucestershire County Council

Libraries are a focal point for digital assistance and access in a locality. Print, scan and copy are three outputs that bring the public to a library: high volume, low value transactions Unattended opening  requires solutions for the release of and payment for print expectation  to pay via card staff and public…

Gloucestershire County Council

The booking and allocation of staff and volunteers is a challenge for a range of council services e.g. Registration and Libraries. Currently digital solutions are available via third party solutions but this is inconsistent, and often email and the telephone is resorted to, draining manager’s time. We want to: Understand…

London Borough of Croydon

The digital revolution has changed library user behaviour and nationally footfall loans are decreasing. The experience for users is inconsistent and councils aren’t keeping up with digital trends. We propose to conduct research into digital library services and produce a template for user research that all local authorities can benefit…

London Borough of Southwark

We know that the way people use libraries is changing. The opportunity for libraries to share a common digital platform, publicize what they do, and share resources is a vital part of how they might meet the challenges ahead. Libraries must adopt modern, digital platforms to: Make libraries relevant for…

Newcastle City Council

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and act upon our users using Beta public services. This view is shared with collaborative partners, North of Tyne group. Having…

Portsmouth City Council

The fundamental issue to address as part of the project is to produce a one-stop-shop of all services across the city. Currently there are multiple databases and multiple service providers, from the statutory & voluntary sectors, often providing overlapping services. Equally residents and patients currently need to have an understanding…

Sunderland City Council

Moving house is stressful and this is not helped by the complexity of the public sector front-end, as a new resident has to navigate individually a disjointed mass of bureaucratic processes in order to get everything they need when moving house. The current approach means a resident has to make multiple contacts and…

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