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Projects submitted

Babergh and Mid Suffolk District Council

The Councils now operate with a single Customer Service team but without a customer record management system. Customer Service staff access a wide range of disparate back office systems and have no central mechanism of recording customer contact. Whilst conscious of GDPR implications we would like to explore what opportunities…

Basildon Borough Council

As per the Civil Contingencies Act 2004 local authorities are a category 1 responders and have a key role in supporting emergency services and are equally responsible for assessing the risk, plan and exercise for emergencies, ensuring business continuity and warning and informing the public during an emergency. Local authorities…

City of Bradford Metropolitan District Council

We have developed Finance and Performance monitoring reports using Microsoft Power BI. The reports could be shared with other Councils quickly and cheaply. We also have a training package to get other Councils to a level of competency where they could maintain, improve, customise our reports to their needs, and…

City of Lincoln Council

We have an ambition as an authority to maximise the use of technology and promote agile working. Currently agile working is restricted by the software we have and would like to understand how Office 365 could support our ambition to enable our staff to work with maximum flexibility and deliver…

Colchester Borough Council

Colchester Borough Council have been developing various council applications on Microsoft Dynamics.  When we started, we were one of the first councils using the system in this way. However we have discovered that this is becoming an ever popular system for Council’s and have already been approached by five councils…

Colchester Borough Council

Colchester Borough Council would like to create a mobile application to deliver tasks to a mobile workforce using Microsoft Power Apps. As more and more Councils are adopting Office 365 there is an opportunity to develop an app jointly with other Authorities which would take advantage of users’ existing 365…

Dudley Metropolitan Borough Council

The Council has a number of booking solutions and approaches, ranging from legacy systems to Outlook calendars. Bookings are therefore taken using a variety of approaches, often via the phone, and without a consistent approach from the customer perspective. This results in inefficient back office processes and lack of visibility…

Great Yarmouth Borough Council

CRM Great Yarmouth has been developing online forms for the last 4 years, and our customers can transact with these forms online 24/7, there is currently no return of data back to the customer through this online route using the GOSS ICM Platform. Breckland Council also utilises this platform. Most…

Hull City Council

Development of the target architecture for a Data Sharing and Analytics platform built with standard Microsoft Power BI functionality The Hull City Council together with partners including, Humberside Police and the NHS Hull Clinical Commissioning Group have established a pilot project in one area of the city to develop a…

Royal Borough of Kingston Upon Thames

SLWP is four London Boroughs (Croydon/Kingston/Merton/Sutton) working together to provide cost-effective waste management services for residents. Partnership working is the key for the future to increase efficiency and manage austerity but is hindered by boroughs using different software systems that don’t effectively communicate with each other. Two boroughs and the…

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