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Adur & Worthing Councils

Our project wishes to bring joined-up, best-practice digital thinking to the challenging problem of local service directories. Every local authority, health organisation, police force, together with other voluntary sector partners are attempting to maintain some form of local directory-based information with massive duplication of effort.  Typically there is little join-up,…

Bath and North East Somerset Council

The processes within B&NES Bereavement Services for burials, cremations and memorialisations are inefficient and outdated meaning the service is unable to maximise income generating opportunities.  A discovery project would uncover ways to build capacity and create efficiencies to both improve the customer experience and support the growth of the service.…

Buckinghamshire County Council

NHS Choices estimate that over the next 17 years more than 16 million of us will be over the age of 65. With less money available and increasing demand, adult social care services across the country are under increasing pressure. The most forward thinking councils are investing in early intervention…

Chiltern District Council

Chiltern and South Bucks District Councils are delivering a Customer Experience Programme, providing a consistent level of service to customers regardless of the service and channel used. We will ensure the Councils resolve requests at the first point of contact wherever possible, equipping staff with the information and knowledge to provide…

Chorley Council

We have analysed that our current website is not currently fit for purpose and requires a redesign as identified in the Council’s Digital Strategy 2017-2020. The user journey and experience is unclear and needs a total redesign to ensure it meets the needs of our customers. New development is required…

Craven District Council

We have an ageing and rural population within Craven and we know that the digital divide is likely to significantly impact our residents. At the same time, demand for council services is increasing. This is creating a perfect storm in which; the need to ensure digital services are as accessible…

Gloucestershire Clinical Commissioning Group

Within Gloucestershire we have many silo'ed services that all have the joint aim of increasing independence, mobility and safety within the home and community.  We want to join these up to not only improve the outcomes of the individuals through the shared learning of each service but also remove the duplication…

Harrow Council

The current processes around electoral registration and the annual canvass are both paper driven and resource intensive. As a result, these services are unnecessarily costly to run. The chance to digitise and potentially automate this service area offers the opportunity to reduce cost, improve the carbon footprint and enhance the…

Kirklees Council

A common problem that many Local Authorities (LA) face is illegal fly tipping.  At a time when budgets remain tight, LAs must find the most efficient operational solutions possible to manage fly tipping.  Whilst all Council’s will have an Environmental team that will investigate and prosecute on fly tip reports,…

London Borough of Croydon

Currently we recieve around 300 requests a week which are sometimes a result of users not being able to navigate the our websites. This can be very fraustrating for users and might we would want to carry out some discovery work to review the user exprience on each webpage and…

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