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An online digital solution providing a Con29 service

HMLR Local Land Charges (LLC) project aims to streamline the LLC ‘service’. Its scope did not include the second element of the current service i.e. provision of replies to questions, which are prescribed in the law society ‘Form Con29’. Completion of the form and provision of a copy of the LLC…

Community connectivity social action platform

In the Alpha phase, we seek to address the questions: How do we build connection at a hyper-local level? How do we enable interactivity with conveners across the system? We will respond by adapting an existing technology, Tribe™ https://www.tribeproject.org/, which has been designed to address inequality of care provision, to…

Meeting FOI Demand through Assisted Self-Service

Problem Statement The Freedom of Information Act 2000 gives the UK public a ‘right of access’ to information held by public authorities including central government departments, Parliament, the armed forces, local authorities, the NHS, universities and police forces. These public authorities have a duty to respond to FOI requests within…

Care & Housing predictive model for improved life chances

The cost of providing social care to families has increased by 8.4% in Waltham Forest over the last 5 years and at the same time the pressure on providing quality homes in London as result of the housing crisis is increasing dramatically. The new ten year housing plan target (2019…

Digital identification and support of vulnerable citizens pre-crisis.

TellJO is a digital self-assessment sent out by a local authority to its customers, enabling the local authority to proactively identify and engage with their vulnerable citizens at pre-crisis. The discovery phase of the TellJO project was funded by TellJO as a pilot to test the following hypotheses: 1.Do people…

True user value of AI Voice Technology

There has been a growth in the availability and use of AI Voice technology, e.g. Google Voice / Amazon Alexa, within the service industry, e.g. 1 in 10 British citizens now own such a device (YouGov). Research shows this is to grow, with more devices becoming AI Voice enabled and an increase in…

Establishing a service design pattern for user feedback

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and act upon our users using Beta public services. This view is shared with collaborative partners, North of Tyne group. Having…

Norfolk and Waveney STP Hosiptal and Care Home Bed Flow tracker

The key objective of the project/programme is to help local people with health and care needs to get access to available beds without unnecessary delays and to save local public-sector money in the process. Norfolk County Council are leading the development of a full system wide Bed Management Tracker primarily…

Exploring local government customer needs for the creation of a standardised open data set in order to give them access to common property-based queries via all channels including AI

At the moment, none of the partner authorities have sufficient skills or capacity to carry out effective user research. Therefore we are all unsure whether we are meeting user needs. This means we are making too many assumptions about what people want. Lack of resource, or resource not being directed…

Visualising missed collection performance to enable waste management to make decisions and intervene to improve the service and relationship with communities

Understanding the wider scale of opportunity by engaging across multiple local authorities to test appetite for adoption of our previous Alpha proposal and resulting prototype.  Exploring the ICT landscape and estate of each authority and what that says about the national picture. Exploring the larger procurement landscape, plans and costs…

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