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Participative research examining how technology can extend the reach of active ageing services

A full PDF of application with diagrams will be sent to fund@localdigital.gov.uk Across Bristol, North Somerset and South Gloucestershire (BNSSG) we have a growing population with the number of over 75’s growing by 31% by 2025. This will put an estimated additional £30m of pressure on the local health system…

Pathfinder integration of health and social care systems

The 12 North East Councils wish to progress their digital ambitions by doing the necessary preparatory work to ensure our digital system architecture is ready to plumb into the regional HIE and social care clientele are fully informed about how we will share and use their data. Supported by ADASS,…

Pathway to City Scale Data Sharing

Problem Statement Evidence and agreement exists about the benefits and opportunities to be gained from sharing data between public sector organisations. NESTA, INVOLVE and others have completed work tackling the ‘why’ question; outlining many potential benefits and risks. The next stage for us is to understand how to take the…

Processing FOI, EIR and SARS requests for GDPR

North of Tyne Councils have been struggling with the challenging process of FOI management. There is a considerable amount of manual work and paper processes involved which puts an added burden on information governance staff. We currently get over 3200 FOI requests a year, over 400 EIRS and over 100…

Prototyping an OpenCommunity Data Service model

Our OpenCommunity Discovery found significant duplication of effort and cost in the provision of community based service information in local areas, as well as significant challenges around interoperability and usability.  Our report estimates that substantial savings across 160 upper tier councils could be made if these issues were addressed, totalling…

Providing Local Authority Housing services with Registrations data in order to reduce the time that families on the social housing list wait for a Council property

[note: outputs discovery available here. This includes a ‘Discovery report’, which is the final output of the project, and an Appendix, which includes other outputs like detailed journey maps. We refer to the Discovery report throughout this application by the relevant page number unless otherwise stated]. Principal hypotheses to test…

Proving the use case for Open Data

The purpose of this project is to develop a repeatable methodology to build use cases to support the release of open data. The current method of releasing data, to meet commitments under the Local Government Transparency Code, does not systematically take account of user needs in the use and reuse…

Re-Designing Planning Application Advice

All local planning authorities face a common problem in terms of significant numbers of the applications found to be invalid.  This is frustrating for service users and an unnecessary cost for all involved. We don’t fully understand why users struggle to submit valid applications; whether they have the necessary tools,…

Reducing care calls to improve customer satisfaction

Adult Social Care provides home care support to over 7000 citizens who are vulnerable, frail and may suffer early signs of cognitive impairment.  Following guidance from the NICE, and Birmingham City Council’s (BCC) commitment to provide excellent services, BCC increased the duration of its care visits from 15 to 30…

Reducing invalid planning applications: a service pattern for digital planning submissions

This alpha does not follow-on from a single discovery project, but is the result of insights that have become clear during other projects by the partners and their collaborators. These include an automated digital planning guide, a digital planning submissions service and a back office planning case management system. We…