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Building Capability: Digital Commissioning and Supplier Relationship Management

Across local government generally there’s a lack of skills in digital commissioning; recent engagements have evidenced gaps in understanding / knowledge on: how to most effectively use commercial agreements procurement and digital / technology teams working together effectively At a local level Hackney is looking at how to build skills…

Can chatbots and AI help solve service design problems?

There are problems for local authorities looking to adopt chatbot and AI solutions; There is no shared understanding of the technology and its advantages/disadvantages as a solution to key issues.  There are a variety of products and platforms that already exist on the market, but no objective evaluation of each…

Care & Housing predictive model for improved life chances

The cost of providing social care to families has increased by 8.4% in Waltham Forest over the last 5 years and at the same time the pressure on providing quality homes in London as result of the housing crisis is increasing dramatically. The new ten year housing plan target (2019…

Childrens Social Care demanding modelling

The number of Children in Care (CiC), both in Suffolk and nationally, has been rising, whilst expenditure has been rising at an even faster rate. Conversations with practitioners, backed up by the data, also reveal changing characteristics in the CiC population, all of this means that current commissioning models need…

Common Data Model for Children's Services Statutory Returns

The problem: Every day, our Children’s Services Departments (CSDs) make key decisions deciding the future of vulnerable children without timely and relevant comparable data. Without this, they cannot accurately assess what works and what doesn’t or make well-informed commissioning decisions. Statutory returns processes specifically are very inefficient and cost-intensive. Although…

Community connectivity social action platform

In the Alpha phase, we seek to address the questions: How do we build connection at a hyper-local level? How do we enable interactivity with conveners across the system? We will respond by adapting an existing technology, Tribe™ https://www.tribeproject.org/, which has been designed to address inequality of care provision, to…

Community Led Information Platforms

We want to discover how we reduce demand on the public sector by developing community led digital platforms to connect local people, to each other, activities, information and assets. The Care Act 2014 requires councils to provide information and advice on how people can lead healthier and more active lives.…

Concept deployment of Robotic Process Automation (RPA) across shared partnership

Stevenage Borough Council and East Herts District Council run  shared ICT and Revenue and benefits partnership. At present many processes and information transfers within both organisations are a manual process.  Both councils wish to initiate a Robotic Process Automation (RPA) to reduce manual processes. There are many iterative processes within…

Consistent Recording of Fly Tipping to Support Service Delivery Efficiencies

A common problem that many Local Authorities (LA) face is illegal fly tipping.  At a time when budgets remain tight, LAs must find the most efficient operational solutions possible to manage fly tipping.  Whilst all Council’s will have an Environmental team that will investigate and prosecute on fly tip reports,…

Creating a common Digital Data Protection Impact Assessment to Ensure Organisational Compliance

Building on some of the successes of our previous Alpha phase project we plan to further develop our prototype Digital Data Protection Impact Assessment tool using the evidence base provided by conducting more in depth user research to ensure we are able to capture and articulate the benefits we know…