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Projects submitted

Babergh District Council

Our Digital Shift Programme is one of the major programmes that has been prioritised by our Housing Service to provide more digital online services for people living in the Babergh Mid Suffolk area. ‘Open Access’ would help the council meet its digital objectives. It would provide tenants with the flexibility…

Barnsley Metropolitan Borough Council

As an organisation we hold only anecdotle information about our car parking usage in and around the town centre. Peaks of demand and the level to which staff cars are occupying spaces during the day and during events is unknown. Aligned with our transport and economic development strategies we will soon…

Barnsley Metropolitan Borough Council

We would like to explore whether language interaction technology can be utalised to improve the customer experience. Empowering customers to access the right information at the right time will help to realise efficiencies in the operational delivery of customers services for low and medium need interactions. The capacity this releases…

Barnsley Metropolitan Borough Council

We want to improve the speed, quality, consistency and effectiveness of key social care assessment processes in order to increase users satisfaction and reduced overall spend. At first point of contact, we have identified that through better signposting and more targeted support there is greater opportunity for residents to utalise…

Barnsley Metropolitan Borough Council

The population in the UK is getting older with 18% aged over 65 and 2.4% aged 85 and over; with this places increasing pressure on many local authorities to support those who may not be able to do things that they once could i.e. in this context a simple task…

Barnsley Metropolitan Borough Council

It is recognised that over 50% of the contact coming in to our front facing telephony Adult Services team is from professionals, which results in many of the Customer Service Advisors simply transferring the call to another professional or taking a message. We would like to understand and explore the…

Barnsley Metropolitan Borough Council

We recently compiled a business case justifying internal development of a new digital customer service solution which we’ve begun work on. One for creating, modifying and sharing scripted business process conversations and presenting them, augmented with AI, across multiple surfaces seamlessly, accessibly and consistently, including: Electronic Forms Chatbots and automated…

Basildon Borough Council

As per the Civil Contingencies Act 2004 local authorities are a category 1 responders and have a key role in supporting emergency services and are equally responsible for assessing the risk, plan and exercise for emergencies, ensuring business continuity and warning and informing the public during an emergency. Local authorities…

Basildon Borough Council

Emergency Planning and Business Continuity Application – Discovery phase As per the Civil Contingencies Act 2004 local authorities are a category 1 responders and have a key role in supporting emergency services and are equally responsible for the following requirements; Assessing the risk, plan and exercise for emergencies Business continuity…

Bath and North East Somerset Council

Bereavement Services There are a number separate pipeline technology projects relating to the Council’s in-house delivered Bereavement Service.  At the core of each is how underlying data is stored, processed and used to manage the service.  The current database is held on a legacy platform requiring migration for security, performance…

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