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Projects submitted

Download data in a CSV file: 1) Expression of interests 2) Full applications

London Borough of Harrow

Customers struggle to find the information they need on councils’ websites which average over 2,500 pages and cover hundreds of services. We discovered that many customers give up searching and call instead. This is costly and a setback for digital channel shift. Our solution is a website digital assistant called Max covering all…

London Borough of Southwark

The problem is that the planning service is provided by a number of out of date systems and processes that are not linked together. This provides a confusing, chaotic, opaque system that does not work for service providers and users. There is no tool for this and there is no roadmap…

London Borough of Tower Hamlets

HMLR Local Land Charges (LLC) project aims to streamline the LLC ‘service’. Its scope did not include the second element of the current service i.e. provision of replies to questions, which are prescribed in the law society ‘Form Con29’. Completion of the form and provision of a copy of the LLC…

Newcastle City Council

Problem Statement At Newcastle City Council we have adopted an agile approach to developing digital services for our customers. We don’t, however, have a consistent process to receive, analyse and act upon our users using Beta public services. This view is shared with collaborative partners, North of Tyne group. Having…

North Tyneside Metropolitan Borough Council

Our website is visited by over 700,000 people each year, viewing over five million pages. We recently ran a discovery phase looking at the website as a whole and how this serves people. It has become clear that there is an opportunity to redesign the website aligning it to residents’ and business’…

Nottingham City Council

This project aims to address rising homelessness affecting councils across the UK. We would like to see how this can be controlled and prevented through early intervention. Our vision is that this could be achieved through self-service and using digital tools & technology. A pre-discovery in Nottingham with the Housing…

Pendle Borough Council

The EU Directive on the Accessibility of Websites and Mobile Applications requires us to make sure our websites and mobile apps meet common accessibility standards. A timetable of compliance for the new regulations means that all public sector websites must conform by 23 September 2020 and all mobile apps must…

Plymouth City Council

Due to our geographical nature, the coast and water levels play a major part in the way we live and work. Many of the residents in the Plymouth area are dependant on tides, water levels and conditions in order to commute, live, work and travel. Through our adjoining coastline and…

South Hams District Council

We propose to undertake a discovery project to research best practice methodology and standards for user testing of our digital services. According to SOCITM, 35% of council digital services are not intuitive or function smoothly end to end. This costs each council over £1m per year in failure demand. South…

Stockport Metropolitan Borough Council

Local Government organisations use a broad range of website platforms to provide information and online services to local citizens and businesses.  Many of these platforms are limited by proprietary formats, vendor lock-ins and legacy functionality which cannot easily adapt to change. This can reduce opportunities for channel shift, and can…

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