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Digital data protection impact assessment (DPIA) tool

Data Protection Impact Assessment (DPIA) are a requirement of data protection legislation but are seen as an intensive and onerous process. We know a range of templates are currently used resulting in a complicated and fragmented approach particularly across partnerships. Challenges include that process are reliant on a small number of specialist staff…

Common Data Model for Children's Services Statutory Returns

The problem: Every day, our Children’s Services Departments (CSDs) make key decisions deciding the future of vulnerable children without timely and relevant comparable data. Without this, they cannot accurately assess what works and what doesn’t or make well-informed commissioning decisions. Statutory returns processes specifically are very inefficient and cost-intensive. Although…

Housing Options for Older People

Local authorities have a duty to ensure that people can get the information and advice they need to make good decisions about care and support, including preventative measures such as attention to their home circumstances. Yet cost constraints, as well as lack of expertise, make this challenging. We want to…

Why can't we use that cloud system?

There are so many major open source products available but the vast majority of councils continue to spend hundreds of thousands of pounds on traditional services from the traditional companies like ‘Microsoft Office” as an example. We could be using Gmail/GSuite or other software and this is just one example.…

To improve the Electoral Registration process

The current processes around electoral registration and the annual canvass are both paper driven and resource intensive. As a result, these services are unnecessarily costly to run. The chance to digitise and potentially automate this service area offers the opportunity to reduce cost, improve the carbon footprint and enhance the…

Single unified communications technology implementation for multiple partners

Working in partnership, all authorities have investigated options available and explored the benefits of adopting new approach for communication technologies, together with utilising the benefits of a partnership approach to considering the market place, procuring and implementing a new solution. This work has identified the opportunity for modern telephony, unified…

Consistent Recording of Fly Tipping to Support Service Delivery Efficiencies

A common problem that many Local Authorities (LA) face is illegal fly tipping.  At a time when budgets remain tight, LAs must find the most efficient operational solutions possible to manage fly tipping.  Whilst all Council’s will have an Environmental team that will investigate and prosecute on fly tip reports,…

Move In Move Out - Tell us once

Citizens move home between different local authorities and as part of this process they are required to inform each local authority involved of changes required to the services they and their family need. Characteristics of the family members moving home and their prevailing situations are widely dispersed, families which access…

White Label - Council Website

Web site and service design is a resource intensive and costly exercise across local authorities. Many authorities lack resources to do the work in house, relying on third party suppliers and products to plug the gaps. Providing standardised and thoroughly tested user interface designs considerably lowers the barriers for in-house…

Optimising data usage to improve services to our communities

Councils across the UK hold an incredible wealth of data but have been slow to mirror the private sector in optimising this data as a strategic and operational tool to anticipate customer demands, target scarce resources to not so obvious areas in critical need, predict and prevent future adverse events…

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