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Discovery to help understand how we can modernise online council accounts

The problem of low account take-up exists in many authorities; particularly with low take-up across high volume transactional services such as Benefits; Council Tax; Rent etc. Some of the perceived problems, we will look to understand, include;   Poorly designed websites; mobile first principles not observed across the whole site;…

Mapping Children’s Journeys Through Children and Family Services

Problem: All Councils struggle to understand and monitor how children move between statutory and non-statutory social services. This can make it much harder to make informed decisions on service delivery and often results in children bouncing between services without accessing the right support. Despite local authorities collecting data on children…

Community Led Information Platforms

We want to discover how we reduce demand on the public sector by developing community led digital platforms to connect local people, to each other, activities, information and assets. The Care Act 2014 requires councils to provide information and advice on how people can lead healthier and more active lives.…

Information Technology Projects Financial Flows Integration

The majority of IT enhancements to business area improvements do not significantly consider the impact to Income Management and Finance Systems. All too often these areas end up with supplementary reports and manual processes which take up officer time and reduce department efficiency. Our proposal is to identify core financial flows…

Exploring how Internet of Things (IoT) devices can enable vulnerable residents to be more independent in their home, promoting preventative intervention, augmented by Artificial Intelligence (AI).

National picture   Nationally and locally, health and care systems need to manage the inevitable challenges of increased demand, expectations and reducing finances.   Across the UK, there are baseline objectives which underpin reform to achieve this: a whole population approach to improving health, regardless of health status, eligibility or…

Exploring a digital self led Care and Support Assessment (CSA) to identify an individual’s strengths and support requirements.

This alpha will explore and test the hypotheses that a digital triage tool, combining a best of breed web app with carefully constructed animations will enable clients, and their immediate support network to self-serve elements of their care act assessment. In turn this will determine their strengths and outcomes and…

TRO data model alpha

Background - Traffic Regulation Orders (TROs) are the orders behind restrictions on the road network, giving legal force to temporary closures for roadworks or permanent changes. In an ongoing review of how to simplify and improve the processes behind making a TRO, the Department established the TRO Discovery Project -…

Simple Sign On

Local Authorities have made significant progress in providing digital services to the public. As this journey continues it is becoming increasingly apparent, both from customer feedback and professional teams, that the ability to provide a simple and seamless authentication process across multiple case management systems is needed to make the…

Using Analytics and AI to Aid the Production of EHCPs

Having ‘blueprinted’ the SEN Assessment process it is apparent that applying digital processes, analytics and AI that the production of Education Health and Care Plans (EHCP) can be greatly enhanced. A new system would: Allow schools direct input and assessment of need. Allow and monitor assessments and be a single…

Exploring responsive digital processes so that services are digitally accessible and meeting the needs of the public.

East Lindsey District Council alongside Boston Borough Council and South Holland District Council cover 2,250 km² of East Lincolnshire with a combined population of over 300,000. The sparsely distributed population coupled with limited infrastructure, acts as a barrier to communications and hinders take up of online services by our residents.…

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