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Projects submitted

Newcastle-upon-Tyne City Council

Managing Customers Notification Preferences As an Authority we still spend in the region of £470k on postage and print related costs. In addition, our GDPR audit identified that customer details are often collected in a way which limits us from keeping customers up to date with different Council services. We…

Newcastle-upon-Tyne City Council

Bots and Speech Newcastle City Council are already successfully using chatbots across a range of Council services – from providing information, advice and guidance in social care to automating permit processes. We recognise that the next step for chatbot technology is the integration of voice within conversational bots . Using…

Norfolk County Council

Building on a pilot deployment last winter of a Care Home Bed Tracker, Norfolk County Council are leading the development of a full system wide Bed Tracker primarily designed to aid in the demands during winter pressures, for the Norfolk and Waveney STP footprint. The Bed Tracker prototype shows a…

Norfolk County Council

The key objective of the project/programme is to help local people with health and care needs to get access to available beds without unnecessary delays and to save local public-sector money in the process. Norfolk County Council are leading the development of a full system wide Bed Management Tracker primarily…

North East Derbyshire District Council

Customers see ‘The Council’ as one function and may not recognise the various tiers of Local Authority, or service areas within an authority, when calling their Council. Customer expectations are that their calls are answered quickly and dealt with at the first point of contact. However, often a customer may…

North East Lincolnshire Council

Communication and reducing missed appointments is a key problem for all public services and especially councils. We do not have a clear understanding of customer channel preference for contact to support their attendance We have developed a prototype to support the Contact Supervision service to integrate with outlook using GovNotify…

North East Lincolnshire Council

Missed bin reports are a problem to all LAs that have responsibility for them. The impact is customer contact through whatever channel, some of which is real and some through residents not observing the terms and conditions of the service. Understanding the true picture is difficult and makes informative action…

North East Lincolnshire Council

Council Tax Support (CTS) is a discount thats treat as a benefit for application purposes. Each LA scheme & household contribution levels is different. Discussions within the wider council tax community note LAs are nervous to be 1st to make changes to their local scheme, in part due to high…

North East Lincolnshire Council

Problem Statement Our problem is how we better automate communication & contribute to the reduction in missed appointments & request feedback. Our discovery looked at the problems & challenges for parents separated from their children.  How this leads to a high number of no-shows & late cancellations supervised contacts. But…

North East Lincolnshire Council

LAs should use GDS GaaP products; GOV.UK Pay has processed >£93m, yet LA adoption is slow to adopt with concerns about if GOV.UK Pay can be their sole e-payment system. The GOV.UK Pay contract model is financially beneficial for LAs but their feeling is that challenges & integration costs with…

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