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Projects submitted

South Hams District Council

South Hams and West Devon have worked with Software Solved to undertake DISCOVERY Research with over thirty councils into the need for Real-Time Data. 92% of Councils believe that access to real-time data is either very important or important, whereas only 22% of Councils are either very good or good…

South Hams District Council

We propose to undertake a discovery project to research best practice methodology and standards for user testing of our digital services. According to SOCITM, 35% of council digital services are not intuitive or function smoothly end to end. This costs each council over £1m per year in failure demand. South…

South Kesteven District Council

Several years ago all councils adopted a system to uniquely identify all properties using a UPRN. This has proved hugely useful in matching addresses across multiple systems. The challenge we have is to find a solution to do the same for residents so we accurately create  single customer view with…

South Kesteven District Council

Feedback from Officers within our Planning Department has shown that customers often call to discuss issues that are already detailed in publicly available policies/documents because they have difficulty locating the information and ascertaining how it applies to their enquiry. There are examples of purchasable systems: https://maps.sheffield.gov.uk/LocalViewExt/Sites/ProposalsMap/ We also have no…

South Lakeland District Council

Enterprise Digital Platform and Blueprint for Operation. Both Eden District Council and South Lakeland District Council are in the process of developing, configuring and implementing a common Enterprise Digital Platform, which has a single customer record and online account at its heart. We have a common approach to dealing with…

South Staffordshire Council

South Staffordshire Council are looking to transform the way it works by doing things differently and working smarter. Most service teams are heavily reliant on paper files which is making the transition to agile working slower. We recognise that to make our workforce more agile and responsive to customer demand,…

South Tyneside Council

Different councils operate different recycling schemes. Items are classified and described differently and new materials are introduced which may not fit into a published recycling scheme. It is difficult to understand how to prepare items for recycling (rinse?, remove label?), and what is classed as contamination. This is confusing and…

South Tyneside Council

We would like to learn more about digital skills, exclusion and inclusion in relation to local government digital services and understand how to reduce non-participation and improve the delivery of those services in ways that put users first. Existing data is often out of date, at local authority level, and…

South Tyneside Council

Existing national digital exclusion statistics (e.g. access to broadband, basic digital skills) suggest that the 4 members of the North East Combined Authority have higher than average levels of digital exclusion. We would like to test the usefulness and validity of this data at a ward / locality level and…

South Tyneside Council

Households often present the wrong bin for collection or miss a collection. Changes and disruptions to planned collections (e.g. public holidays, extreme weather, service interruptions) also result in confusion and missed collections. This causes dissatisfaction and it generates significant levels of queries and complaints (which average around 10,000 a year).…

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