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Local Social Progress Index

Many councils across the UK are finding that “inclusive growth” is a key philosophy for building better and more resilient communities. It is also widely understood that societal inequalities will need to be addressed. It is however, currently difficult to understand the differing pressures on communities in a spatial context…

Research template for a digital library

The digital revolution has changed library user behaviour and nationally footfall loans are decreasing. The experience for users is inconsistent and councils aren’t keeping up with digital trends. We propose to conduct research into digital library services and produce a template for user research that all local authorities can benefit…

Better case management of FOI and SAR requests

In response to an earlier discovery process around Freedom of Information (FOI) requests and Subject Access Requests (SARs), Hackney made a set of process improvements, commissioned an open source service that provides a simple user journey for members of the public for making FOI requests, and procured a closed source…

Open collaboration pipeline

The structure of local and central government lends itself to public organisations working in silos to devise solutions to meet their own needs. This leads to huge inefficiencies through duplication of spending, lack of collaboration and sharing of knowledge. The vision for Pipeline is to develop an online tool that…

Discovery to explore the benefits of a common API platform

As signatories to the Local Digital Declaration we want to break our dependence on inflexible and expensive technology that doesn’t join up. This means using modular building blocks for IT, and open standards to give a common structure to the data we create. But we can’t achieve this by switching…

Strengthening Information Governance, Ethics and Data Standards

The ability to use data better has benefits for councils, their public sector partners, and citizens. However, as local government strives to make better use of data assets, issues of privacy, confidentiality, cybersecurity, and ethics emerge, particularly around data linkage, analytics, and the use of predictive models. For data linkage…

Supporting households at risk of homelessness

The nature of homelessness has changed in the past decade. In the first quarter of 2008, 20% of households that were accepted as Homeless in England had lost their rented or tied accommodation, by the first quarter of 2018 this had risen to 31%[1]. As rents continue to increase[2] at…

Housing repairs online - improvement

This discovery aims to define a common service pattern for housing repairs and understand: barriers to adoption of digital repairs services The elements best suited to self service Optimal uses of technology to improve user satisfaction, reduce costs, which may not be the initial logging of the repairs Work on…

A 'Digital Tool' for all Planning Functions

The problem is that the planning service is provided by a number of out of date systems and processes that are not linked together. This provides a confusing, chaotic, opaque system that does not work for service providers and users. There is no tool for this and there is no roadmap…

User-centred back office planning system to unlock transformation

Planning services are dependent on proprietary solutions that are developing slowly and resistant to interoperability. The market is dominated by just two providers. This software does not meet the aspirations set out in the Local Digital Declaration. The commercial incentives to support innovation are low. The practical problems associated with…

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