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Exploring how residents’ voice searches can help them find the information they need across multiple websites.

Residents often struggle to find the information they need due to website design. This project seeks to explore how access can be simplified to make the experience more human, avoiding the need for the resident to drill down through multiple pages or even across multiple websites. How do we make…

Brownfield Land Digital Developer Tool

The Alpha stage of the project will be the development of a digital planning tool (the Tool) prototype to support the SME housing building industry. The project objective is to develop a digital tool which is scalable to the extent that it could potentially be adopted by every local planning…

Taxi driver licensing applications – fixing complexity, inefficiency and risk

The common problem we propose to investigate builds on the previous discovery, Taxi licensing – fixing complexity, inefficiency and risk. This round of discovery will focus on one service within the taxi licencing space, new taxi driver applications. The aim is to refine user stories collected with an emphasis on…

Pathfinder integration of health and social care systems

The 12 North East Councils wish to progress their digital ambitions by doing the necessary preparatory work to ensure our digital system architecture is ready to plumb into the regional HIE and social care clientele are fully informed about how we will share and use their data. Supported by ADASS,…

Taxi licensing applications – fixing complexity, inefficiency and risk

Problem Statement Licensing in the taxi trade is a key statutory responsibility of local government. Gateshead Council and partners (Northumberland County Council and Sunderland City Council) find that delivering license service is time consuming for users and staff; often involving paper applications and repeated visits to council premises. Underpinning the taxi licensing…

Exploring a Digital Data Tool to Accelerate SME led House Building

The alpha stage of the project will be the development of a digital planning tool (the Tool) which will be a live functional prototype based on Gateshead Council data to support the SME house building industry. The project objective is to develop a product that is scalable to the extent…

Creating a high-level design for partial online birth registration; to provide greater customer convenience and improve overall efficiency.

Existing civil registration processes require citizens to attend lengthy (30-40 minute) appointments with a registrar, to provide information for a birth or death to be registered. As with death registration, birth registration includes a significant amount of manual data entry and does not facilitate flexible, convenient or efficient service options…

Joining Up Telehealth, Telecare and Tecnology Enabled Care

Within Gloucestershire we have many silo'ed services that all have the joint aim of increasing independence, mobility and safety within the home and community.  We want to join these up to not only improve the outcomes of the individuals through the shared learning of each service but also remove the duplication…

Building Capability: Digital Commissioning and Supplier Relationship Management

Across local government generally there’s a lack of skills in digital commissioning; recent engagements have evidenced gaps in understanding / knowledge on: how to most effectively use commercial agreements procurement and digital / technology teams working together effectively At a local level Hackney is looking at how to build skills…

Development Data Automation – Addressing the shortage of Delivery Data

There is an increasing need for reliable data on proposed and approved development in order to measure progress toward housing delivery and other Government priorities. Obtaining even limited data on consented development is costly and labour intensive. Data is often out of date before it can be used for policy development…

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