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Projects submitted

Exploring a Digital Data Tool to Accelerate SME led House Building

The alpha stage of the project will be the development of a digital planning tool (the Tool) which will be a live functional prototype based on Gateshead Council data to support the SME house building industry. The project objective is to develop a product that is scalable to the extent…

Exploring a digital self led Care and Support Assessment (CSA) to identify an individual’s strengths and support requirements.

This alpha will explore and test the hypotheses that a digital triage tool, combining a best of breed web app with carefully constructed animations will enable clients, and their immediate support network to self-serve elements of their care act assessment. In turn this will determine their strengths and outcomes and…

Exploring an evidence-based, shared and scalable digital resource approach which enables local authorities to match technology enabled care with older adults' needs in order to deliver efficiency gains.

We collected evidence during our initial LDF project that slow progress and duplication was due to the lack of a sector specific structure, organisation, and network for coordinating efforts across the West Midlands. The problems and causes revealed by this project were:  1 - No single technology product suits all…

Exploring and expanding the use of predictive modelling to understand future demand for children’s social care

Suffolk County Council has developed a prototype open source model which has revealed new insights about the care pathways of children in care and projects future placement needs, working in partnership with Mastodon C: https://github.com/MastodonC/witan.cic The model and supporting data analyses address the following user stories: As a child in…

Exploring and prototyping a common service pattern for online housing repairs

From our discovery, we identified council tenants’ and leaseholders’ user needs and barriers for going online to report and book a repair and that a common service pattern for online repairs is possible.  For the alpha phase, we want to explore and test:  Whether the ideal user journey and wireframes…

Exploring barriers to household recycling and testing whether helping residents to quickly and easily identify if an item can be recycled, how to prepare it for recycling, and what alternative disposable methods are available, would increase recycling rates.

Recycling rates vary across the UK and range from 14.1 - 64.5% of household waste sent for reuse, recycling and composting (source:  DEFRA, 2017/18 figures).  The three Local Authorities involved in this project (South Tyneside, Sunderland and Stockton) are in the bottom quartile of this list with household recycling rates…

Exploring citizens’ views on data use so that local government can secure public trust and maximise the value of data.

A recent Select Committee report concluded that “the Government does not understand citizen’s views on how their data should be used” (https://bit.ly/2k2U1P0). This knowledge gap problem exists at national, regional and local levels. Recent regulatory changes and high profile cases of data and privacy misuse has heightened public awareness, interest…

Exploring cross-local government User Research: can one council learn and improve the same statutory service from another council UR insights?

Local authorities experience common problems – dealing with increasing demand, reduced budget and as a result less staff. They are also experiencing a vast set of common goals and needs – improve user journeys, simplify contact, reduce inefficiency, make it easier for users to access care, find information, apply and…

Exploring Customer Identity Management and Shared Digital Services between Districts and County to save costs on shared services and improve customer experience at local government level.

We would like to look into how we can, as separate authorities, deliver joined up digital services to our collective customers, as if we were a single authority, but maintain council identities over a shared service platform. The separation of District and County services is not understood by the general…

Exploring debt poverty (the causes, residents’ responses, access to services & information, approaches to debt management) so that we can develop a more holistic and effective approach and alleviate some of the current problems for our residents suffering debt poverty.

Debt poverty is an issue that affects all Local Authorities in the UK. The Joseph Rowntree Foundation estimates that approximately 22% of people in the UK are living in poverty. Problem debt is defined by the Family Resources Survey as “being behind with any household bill or credit commitment” and…