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A Digital Service for Monitoring Affordable Housing Provision

Southwark Council wants to ensure that affordable housing is available to the people who need it. Southwark Council, together with the MHCLG and other organisations, such as housing associations, want to be able to better use data to make evidence-based and transparent decisions around the allocation and usage of affordable…

Digitising viability assessments to maximise affordable housing delivery

We are seeking to speed up the viability assessment process and reduce administration, while also increasing the provision of affordable homes. Main objectives for the alpha phase are to: Build prototypes of data-driven tools that enhance the process Test these prototypes with users and stakeholders Demonstrate the technical feasibility of…

Scaling service design and agile methods to transform services

Councils increasingly have transformation teams with digital skills but they tend to be small teams struggling to manage the demand from services wanting digital change. There have been small scale successes with design sprint and agile discovery projects utilising GDS’ methodology, however traditional council governance, culture and structure make it…

Creating design patterns for pest control services

The user experience for accessing pest control services online is inconsistent across local authorities, and inefficient for the user, pest control practitioners and local authority staff. Councils are duplicating effort to design these workflows and interfaces. Croydon, working with Southwark, propose to develop and publish a set of design patterns for…

Shared pattern and process library for local government

Every local authority is tasked with hundreds of functions, and through individual transformation programmes many are redesigning them to provide better, cheaper services. There are hundreds of councils across England all delivering similar services, often to meet the same statutory requirement. Whilst it’s impossible to quantify the cost of duplication,…

An online digital solution providing a Con29 service

HMLR Local Land Charges (LLC) project aims to streamline the LLC ‘service’. Its scope did not include the second element of the current service i.e. provision of replies to questions, which are prescribed in the law society ‘Form Con29’. Completion of the form and provision of a copy of the LLC…

Community connectivity social action platform

In the Alpha phase, we seek to address the questions: How do we build connection at a hyper-local level? How do we enable interactivity with conveners across the system? We will respond by adapting an existing technology, Tribe™ https://www.tribeproject.org/, which has been designed to address inequality of care provision, to…

Meeting FOI Demand through Assisted Self-Service

Problem Statement The Freedom of Information Act 2000 gives the UK public a ‘right of access’ to information held by public authorities including central government departments, Parliament, the armed forces, local authorities, the NHS, universities and police forces. These public authorities have a duty to respond to FOI requests within…

Care & Housing predictive model for improved life chances

The cost of providing social care to families has increased by 8.4% in Waltham Forest over the last 5 years and at the same time the pressure on providing quality homes in London as result of the housing crisis is increasing dramatically. The new ten year housing plan target (2019…

True user value of AI Voice Technology

There has been a growth in the availability and use of AI Voice technology, e.g. Google Voice / Amazon Alexa, within the service industry, e.g. 1 in 10 British citizens now own such a device (YouGov). Research shows this is to grow, with more devices becoming AI Voice enabled and an increase in…

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