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Projects submitted

Brighton and Hove City Council

A single sign in process for the council’s website allowing residents and users to access all services via one log in. The system will also allow the council to share information, allowing separate services to maintain up to date data and prevention of fraud, also allowing the council to provide…

Brighton and Hove City Council

  1 Description of Business Requirement   At 31 March 2018, the total amount of council tax outstanding in England amounted to £3 billion (cumulative from the introduction of council tax in 1993   For 2017/18, Local authorities in England collected £27.5 billion, with arrears of £818 million, approximately 3%…

Broadland District Council

Broadland and South Norfolk Councils are becoming one joint officer team to deliver services for our residents. Our challenge is two councils working together to provide a seamless customer facing digital platform to provide fully digitalised end-to-end solutions to enable the Councils to manage demand and improve the customer experience.…

Bromsgrove District Council

We would like to understand how Chatbots, Atrificial Intelligence and IVR  can, together, assist with the Benefits Application process for our Citizens by reducing the process time and accuracy. In addition we would expect the successful delivery of this type of technology to reduce costs in resourcing this activity on an on-going basis,…

Buckinghamshire County Council

NHS Choices estimate that over the next 17 years more than 16 million of us will be over the age of 65. With less money available and increasing demand, adult social care services across the country are under increasing pressure. The most forward thinking councils are investing in early intervention…

Buckinghamshire County Council

It can be difficult for our users to find the information and advice they need. People try self service, but end up contacting the service desk with simple requests. Councils want to move from manually handling routine requests to a self service model, supported by automated processes. We are not…

Buckinghamshire County Council

To understand what opportunities exist to redesign the digital elements of front door services in adult social care. This is to support the council’s move to a ‘strengths based’ approach to adult social care. Specifically, this project will explore what more can be done to better signpost to non statutory…

Buckinghamshire County Council

The council needs to make significant savings in the running of its household waste and recycling centres. There is an opportunity to reduce the costs of the service by £800,000 by charging for recycling non-statutory waste. We have not decided how charges will be collected at recycling centres. Current waste…

Buckinghamshire County Council

Council’s should be making use of the platforms provided by the Government Digital Service. The adoption of the GOV Pay platform is difficult because of the challenges and cost of integration with legacy ERP and finance systems. Through discovery we would like to understand the potential benefits of providing users…

Buckinghamshire County Council

Most council intranets have not been designed to meet the needs of their users. Their features are increasingly blurred between canonical sources of content and a social platform for staff. With the rise of enterprise social networks (ESN) and AI-driven chatbots, what is the role of a traditional intranet in…

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