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Projects submitted
Browse project applications from Rounds 1 to 3 of the Local Digital Fund. Since Round 4, we no longer publish all applications on our website. However, you can find applications for successful projects on their individual project pages.
During the ideation stage of the discovery process, we formed the following statements: Key questions/hypotheses: How might we improve the security of data, to limit the risk of data loss, so that service users are not at risk of data breaches? How might we reduce the amount…
Exploring ways to record children and young people's health data electronically to reduce cost, both financially and socially.
The London Borough of Richmond upon Thames, the Royal Borough of Kingston upon Thames and The Royal Borough of Windsor and Maidenhead own an organisation called Achieving for Children. Achieving for Children is contracted to deliver statutory children's social services on behalf of the three Local Authorities. Through consultations…
Exploring citizens’ views on data use so that local government can secure public trust and maximise the value of data.
A recent Select Committee report concluded that “the Government does not understand citizen’s views on how their data should be used” (https://bit.ly/2k2U1P0). This knowledge gap problem exists at national, regional and local levels. Recent regulatory changes and high profile cases of data and privacy misuse has heightened public awareness, interest…
Exploring the development of common standards and a regional open data platform in the West of England to support transparent and collaborative working on key regional strategic issues such as air quality, the climate emergency and economic growth.
The West of England Combined Authority (WECA) comprises three local authorities, Bristol City Council, Bath and North East Somerset Council, and South Gloucestershire Council. WECA has oversight of the regional transport, clean air and economic growth portfolio. In addition North Somerset is also consulted on many common policy areas. There…
Engaging and communicating with children in social care
Our aim is to empower children and young people known to the local authority and enable them to take better control of their lives. Providing the appropriate channel for young people to voice their concerns and request help or guidance in a way that is comfortable for them would allow…
Exploring the use of smart phone reward programmes as a method of reducing levels of air pollution in the Berkshire area, through encouraging increased physical activity and sustainable travel
In Bracknell Forest and surrounding local authorities, levels of exercise are comparatively better than the regional and national average. Despite this, there are two key Public Health Outcome Indicators which have been identified as areas requiring improvement; air pollution and the percentage of adults who are walking for travel at…
Exploring how residents’ voice searches can help them find the information they need across multiple websites.
Residents often struggle to find the information they need due to website design. This project seeks to explore how access can be simplified to make the experience more human, avoiding the need for the resident to drill down through multiple pages or even across multiple websites. How do we make…
Exploring local government customer needs for the creation of a standardised open data set in order to give them access to common property-based queries via all channels including AI
At the moment, none of the partner authorities have sufficient skills or capacity to carry out effective user research. Therefore we are all unsure whether we are meeting user needs. This means we are making too many assumptions about what people want. Lack of resource, or resource not being directed…
Exploring barriers to household recycling and testing whether helping residents to quickly and easily identify if an item can be recycled, how to prepare it for recycling, and what alternative disposable methods are available, would increase recycling rates.
Recycling rates vary across the UK and range from 14.1 - 64.5% of household waste sent for reuse, recycling and composting (source: DEFRA, 2017/18 figures). The three Local Authorities involved in this project (South Tyneside, Sunderland and Stockton) are in the bottom quartile of this list with household recycling rates…
Discovery into understanding citizen requirements to implement a Digital Privacy Policy
Digital ethics and privacy are growing concerns for individuals, organisations and governments. Consumers are increasingly aware their personal information is valuable and are demanding control. Organisations recognise the increasing risk of securing and managing personal data, and governments are implementing strict legislation to ensure they do. Consequently Digital ethics and…
Discovery to help understand how we can modernise online council accounts
The problem of low account take-up exists in many authorities; particularly with low take-up across high volume transactional services such as Benefits; Council Tax; Rent etc. Some of the perceived problems, we will look to understand, include; Poorly designed websites; mobile first principles not observed across the whole site;…
Exploring using people counters and GPS technology to improve security in the Parks (secure, safe parks for our communities) and reduce costs associated with anti-social behaviour and vandalism.
It is well known that all local authorities suffer at the hands of vandalism and anti-social behaviour within our parks and play areas. This puts a strain on our budgets and affects the local community. There is a rising problem of anti-social behaviour in our towns and cities with large…
Discovery into the use of 3D data to join up the planning system with build standards and post occupancy services
Information gathered through the planning system operates as the gateway to development for residents, objectors and builders as well as a go to place for post occupancy information. The quality and amount of the information currently prepared is often found lacking. Higher quality / more detailed information is prepared than…
Exploring digital capability and confidence, to enable tailored training programmes to be developed to drive the take up of digital servicing
Across all councils there is a desire to encourage residents to move to online servicing. This creates a better and more efficient service in the community and reduces the cost to serve, reduces the time to delivery and creating a more satisfying experience. We know that the members of…
Exploring responsive digital processes so that services are digitally accessible and meeting the needs of the public.
East Lindsey District Council alongside Boston Borough Council and South Holland District Council cover 2,250 km² of East Lincolnshire with a combined population of over 300,000. The sparsely distributed population coupled with limited infrastructure, acts as a barrier to communications and hinders take up of online services by our residents.…
Participative research examining how technology can extend the reach of active ageing services
A full PDF of application with diagrams will be sent to [email protected] Across Bristol, North Somerset and South Gloucestershire (BNSSG) we have a growing population with the number of over 75’s growing by 31% by 2025. This will put an estimated additional £30m of pressure on the local health system…
Exploring the user needs for mobile working so that common service design patterns to improve productivity and efficiency can be developed for use by the sector.
Across all local authorities there are significant numbers of staff spending their time out of the office. These staff rely on systems which create as many barriers to doing an effective job as they solve. These include time spent on basic administrative tasks, finding and carrying around paper case notes,…
Exploring whether voice is a step-change in how customers interact using technology and if it is, how we might best approach designing the voice experience for customers of council services so that sector-wide efforts are consistent and employ best practice.
This discovery project breaks into three parts a common problem facing local authorities; The first part of the common problem is understanding whether voice truly represents a long-term change in user behaviour or is simply a novelty with a short shelf-life. Over the last couple of decades, local authorities have…
Exploring the value off outbound communications to citizens based on their life events and situation so that we prevent situations developing into crisis.
Residents that are embedded into a community are less likely to have a bad situation develop into crisis and are more able to draw on support from sources other than the council. This has been proven time and again and is the reason behind the desire to develop community resilience.…
Exploring the value from sharing different data sets so that we can efficiently generate actionable insight.
In order to tackle public sector wide problems like the increasing cost of social care and health and the lack of affordable housing or jobs councils need to switch from reactive / broad brush approaches to targeted actions often in the preventative space. In order to do this we need to understand…