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Exploring Income Management and ePayments so that all councils can benefit from a viable alternative to legacy systems and suppliers.

All local authorities need to manage their finances through income management (IM) and reconciliation processes: matching expected income against actual income allocating actual income to paying users’ accounts (for example, to show that someone has paid their council tax) matching actual income to ledger codes so books can be balanced…

Exploring local government customer needs for the creation of a standardised open data set in order to give them access to common property-based queries via all channels including AI

At the moment, none of the partner authorities have sufficient skills or capacity to carry out effective user research. Therefore we are all unsure whether we are meeting user needs. This means we are making too many assumptions about what people want. Lack of resource, or resource not being directed…

Exploring modernising the Adult Social Care referral process to minimise inappropriate referrals and improve the customer journey, managing demand and reducing turnaround time for the right help and service at the point of referral.

We will work with social care professionals to interpret the thresholds for adult social care as set out in the care act into tailored questions designed to capture the information that professionals need to make a decision, whilst also ensuring that those people who do not meet the eligibility for…

Exploring new user-centred digital systems to make the planning process more efficient and transparent.

Our work during discovery was largely focussed on exploring the user needs of planning officers to understand the challenges they face and the potential benefits of improving the back-end management systems they use. We found that new systems, designed with a user-centred approach, would result in a more efficient and…

Exploring responsive digital processes so that services are digitally accessible and meeting the needs of the public.

East Lindsey District Council alongside Boston Borough Council and South Holland District Council cover 2,250 km² of East Lincolnshire with a combined population of over 300,000. The sparsely distributed population coupled with limited infrastructure, acts as a barrier to communications and hinders take up of online services by our residents.…

Exploring the case for a mobile, digital entitlements and credentials ‘wallet’ for local residents

Context: We propose to investigate the case for creating a mobile digital wallet of entitlements for local residents and local community assets, using the latest digital identity and data provenance technologies. In this specific ‘discovery phase’ proposal we are seeking to investigate a single use case: issuing and using social…

Exploring the development of common standards and a regional open data platform in the West of England to support transparent and collaborative working on key regional strategic issues such as air quality, the climate emergency and economic growth.

The West of England Combined Authority (WECA) comprises three local authorities, Bristol City Council, Bath and North East Somerset Council, and South Gloucestershire Council. WECA has oversight of the regional transport, clean air and economic growth portfolio. In addition North Somerset is also consulted on many common policy areas. There…

Exploring the measurement of the value created through the planning system (planning value) to better inform decision making at a case, policy and authority level

The purpose of planning is to ensure that the right development happens in the right place at the right time, benefitting communities, the economy and the environment. The benefits and value created through planning are critical to the UK but are rarely measured. Without a monetised view of planning value,…

Exploring the opportunities to promote local employment, apprenticeships, volunteering and work experience for young people to enhance growth, personal development and social inclusion.

It is hard for young people to progress into the world of meaningful work. We know that young people struggle to find out about learning opportunities, on-the-job training and full/part time employment during their studies. It is also really hard for young people, and their support networks, to find out…

Exploring the potential of how digital hubs and digital technologies can enhance the lives of residents

We know that there are currently huge issues for local residents in Lincolnshire in accessing the internet. In addition, local health care providers are often frustrated by the lack of connectivity that may be stifling advances in delivery of care. This is largely due to rurality and residents/whole communities being…