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Exploring what Early Help service heads need to analyse performance so they can improve the quality of their services and make the business case for continued funding

Introduction Early Help (EH) services support families with issues including domestic violence, substance misuse, mental health problems, poverty, family issues and others. EH services act before problems escalate and builds good relationships between families and councils. Users EH Service Heads oversee EH locally. They’re typically sector experts, having worked previously…

Exploring whether voice is a step-change in how customers interact using technology and if it is, how we might best approach designing the voice experience for customers of council services so that sector-wide efforts are consistent and employ best practice.

This discovery project breaks into three parts a common problem facing local authorities; The first part of the common problem is understanding whether voice truly represents a long-term change in user behaviour or is simply a novelty with a short shelf-life. Over the last couple of decades, local authorities have…

Exploring Wi-Fi print solutions to reduce silo investigations, enable better purchasing decisions and open up collaborative purchasing efficiencies between authorities.

This Discovery Project looks to explore Wi-Fi print solutions so that local authorities have a greater understanding of the available solutions in the common marketplace and can make better informed purchasing or development decisions on the best solution to meet their demand, budget, audience and environment. [SEE LOCAL DIGITAL FUND…

Exploring wider use of the Ministry of Justice open source correspondence tool to support better case management of FOI requests and SARs

During our previous project looking into better case management of FOI and SAR requests, we were approached by the MOJ about an open source correspondence tool that they developed and use internally. We investigated the tool, made some rough prototypes on how it could be expanded to match the capabilities…

Family Context in Children's Services

Problem and objectives With 12 other councils, we identified that we all face a common problem with getting information about a child’s family (from basic details to understanding relationships and risk factors) for Children’s Services decision making. Not having this information readily accessible makes it harder to judge risk and…

GOV.UK Pay as a viable alternative e-payment provider

LAs should use GDS GaaP products; GOV.UK Pay has processed >£93m, yet LA adoption is slow to adopt with concerns about if GOV.UK Pay can be their sole e-payment system. The GOV.UK Pay contract model is financially beneficial for LAs but their feeling is that challenges & integration costs with…

Headless CMS Platform for Local Government

Local Government organisations use a broad range of website platforms to provide information and online services to local citizens and businesses.  Many of these platforms are limited by proprietary formats, vendor lock-ins and legacy functionality which cannot easily adapt to change. This can reduce opportunities for channel shift, and can…

HIVE Digital Innovation

The fundamental issue to address as part of the project is to produce a one-stop-shop of all services across the city. Currently there are multiple databases and multiple service providers, from the statutory & voluntary sectors, often providing overlapping services. Equally residents and patients currently need to have an understanding…

Homelessness prevention through digital innovation

This project aims to address rising homelessness affecting councils across the UK. We would like to see how this can be controlled and prevented through early intervention. Our vision is that this could be achieved through self-service and using digital tools & technology. A pre-discovery in Nottingham with the Housing…

Housing Options for Older People

Local authorities have a duty to ensure that people can get the information and advice they need to make good decisions about care and support, including preventative measures such as attention to their home circumstances. Yet cost constraints, as well as lack of expertise, make this challenging. We want to…