Income Management System for local government


  1. Project timeline

This project, led by Barnsley Metropolitan Council, aims to open up a back office Income Management System (IMS) built by Barnsley Council to other local authorities, and the private and public sectors. The new IMS will provide:

  • a better experience for those who use and deliver payment and income services by designing a user-centred service that meets their needs
  • value for money: demonstrating that councils can save money and run more efficient processes by adopting the future service
  • open by design: sharing an open, configurable, cloud hosted system with a flexible support model that councils can absorb
  • collaboration: working with local authorities and potential support providers to design a good local government service

The project is due to start the next stage of delivery in April – May 2021. To contact the project, email

This project builds on previously completed discovery and alpha work.

Project pre-beta workshop

Project timeline

December 2018 to April 2019 - discovery

The GOV.UK Pay as a viable alternative e-payment provider discovery project receives £52,103 from the Local Digital Fund and delivers a recommendation for further discovery into income management and e-payment systems.

September 2019 to March 2020 - discovery

MHCLG awards £80,000 for previous discovery exploring income management and e-payment systems from the Local Digital Fund and the project explores how the Barnsley-built system could be scaled for local government.

March to September 2020 - alpha

The project receives alpha funding from the Local Digital Fund. The project delivers the alpha phase and produces prototypes for an improved system, as well as recommendations for taking the project into beta phase.

February 2021 - beta

The project hosts a workshop to generate ideas for beta, which form the basis for their proposal of how they wish to take the project into the beta phase. The project also attends a Continuous Funding Model interview and is awarded £350,000 from the Local Digital Fund.