Providing registrations data to housing services

Contents:

  1. Project outputs
  2. Project timeline
  3. Feedback

Following on from a successful discovery, this collaborative alpha project explores possible use cases for registrations data across local public housing services. The project aims to prove that providing deaths data to housing services directly from the local registration service or the General Registers Office will reduce housing waiting lists and help avoid difficult investigations.

Providing registrations data to housing services

The project is delivered in Agile, using a user-centred approach and making sure it meets the needs of social housing residents and officers across the UK.

Project outputs

All Local Digital Fund alpha projects were asked to provide the following information at completion:

User research report
Benefits case
A user experience demo or design pattern, a data model or a set of instructions
Recommendations for next steps

Downloads

Project timeline

April 2019 - discovery

‘Registration services data – unlocking local government opportunities’ discovery delivers project outputs which are published on the Local Digital website.

February 2020 - alpha

Project team delivers agreed outputs from providing registrations data to housing services alpha, published openly on the Local Digital website.

Feedback

The team produced service blueprint maps for the existing service and a future service should the changes be implemented. Due to the nature of the findings, a spreadsheet containing Registration Online (RON) data was produced. As a next step, the team should produce a click through end to end prototype that meets identified user needs and can provide the users with required data in an accessible way.

The produced business case provides calculations for potential reduction in housing officer time spent on handling cases, the reduction in rent arrears and spend on temporary accommodation. A five year forecast provides an indication of potential savings for one local authority and for five of them. The team should consider providing a more accurate estimate on costs to implement the proposed solution and revise the benefits case accordingly. 

The team produced a ‘how to’ guide aimed at helping other organisations to request registrations data from the General Register Office (GRO). A good overview of the Digital Economy act and Tell Us Once service is also provided in the appendix. As the team is still in the process of receiving the information from the GRO, they should continue to iterate the guides until the process is completed. 

The recommendations report highlights the need to collect next of kin telephone numbers and publish the produced ‘how to’ guides. The report provides a high level view of how the recommendations can be implemented. The team should consider providing more detailed instructions on how the recommendations will be implemented by mentioned government departments.

The team undertook a number of different research methodologies, including one to one interviews and a reflective diary study. User research findings are well presented in the housing officer persona and pain points relating to the current process. The team should consider providing more detail on user research participants (number of people, roles, digital capability, etc) to make it easier for other local authorities to assess the applicability of the research to their own organisations.