This project led by Lambeth Council builds on previously completed alpha work. It aims to enable users to submit a planning application that captures all necessary information in the right format from the start. They hope to design a system that reduces the number of invalid application submissions, as well as making the current system more transparent and easier to navigate.
The new application should increase customer satisfaction, save money, and make it easier and quicker for users to submit the correct information, without requesting duplicate information from multiple documents. The project also wants to develop a system that only asks for information that is unknown, rather than information that councils already hold the answer to. For example, whether or not the applicant lives in a conservation area.
The minimum viable product is being built to be ready for private beta testing by the end of 2020. This will allow local planning authorities to manage Lawful Development Certificate application.
Ways of working
The project follows Agile delivery principles, incorporating user research and service design into its activities. Working in the open, the project hosts fortnightly show and tells to update on progress and share findings. You can find the show and tells and sprint notes on the project website.
The outputs of this project will be openly shared, in such a way that they can be easily adapted and adopted by any local authority or private sector company wishing to provide a digital planning submissions service.
If you would like to get involved in Beta user research – to help the team design a better system for planning application submissions – please email them at firstname.lastname@example.org or join them on LinkedIn.