Better case management of FOI and SAR requests


This Alpha seeks to understand the user journey for staff who deal with FOI requests and SARs to prototype approaches to the unmet user needs we have discovered, and understand whether a digital solution and data standards could better support these.

After a previous Discovery project we made improvements to process for dealing with Freedom of Information (FOI) requests and Subject Access Requests (SARs), commissioned an open source service that provides a simple user journey for members of the public for making FOI requests, and procured a closed source commercial case management system in order to meet our immediate requirement for a back-end solution.

We aim to develop a prototype of an end-to-end open-source solution that includes reporting and subsequent publishing of non-personal requests.

Funding granted: £80,246

View application


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