Reducing care calls to improve customer satisfaction

Discovery

This discovery aims to investigate how new technologies like Amazon’s Alexa and chatbots have the potential to reduce the need for expensive face-to-face visits.

The hypothesis for this project is that a small reduction (between 15% – 20%) in the six million hours of Home Support calls can generate savings.

Funding granted: £69,300

View application

Get the latest from Local Digital in your inbox: Get updates by email