Registration Services Data – unlocking local government opportunities

This discovery has explored the benefits of securely sharing data to support various services such as planning provision, safeguarding and fraud prevention.

The Digital Economy Act 2017 enables greater powers to share registration services data for birth, deaths and marriages with other local public sector partners. There is a need to identify for what purpose this data should be shared, how to share it and the business benefits of doing so.

Project outputs

All Local Digital Fund Discovery projects were asked to provide the following information at completion:

  • User research report
  • Benefits case
  • Recommendations for next steps

In April 2019, the project team submitted the following documents:

If you cannot access these documents, please contact the Local Digital team to receive them in an alternative format.

Feedback

Each project was assessed using these lenses by the Local Digital Collaboration Unit. We have provided feedback directly to the project teams and this is a summary of what we shared with them.

It aims to be constructive for both the project team and any other organisation wishing to learn about the project or make use of the work done.

  • The project team mapped registrations data fields to service areas providing a useful resource which other local authorities could benefit from.
  • The project made the first attempt to request central government data under the Digital Economy Act.
  • The outputs provided give a good overview of how registration services data can be used to support service delivery in 4 different areas.
  • The team did a lot of user research and produced personas. To make these personas more useful for the wider local authority sector, the team should consider the addition of real user needs, motivations, behaviours and digital literacy information.
  • Using hypotheses to frame an Alpha is a good way to explain what the team will test next, provide a non-prescriptive way of progressing the project, and test options and assumptions.
  • The team made their Trello board publicly visible and used Pipeline to share their weeknotes, making it easy to understand how they worked and how the project unfolded. The team should consider inviting a wider group of participants to their show and tells, or making live-streams or video recordings available to encourage a wider understanding of their work.
  • The project team quantified benefits even when these were not monetised which is beneficial when there are sensitivities around benefits being regarded as cashable savings. The team also considered the impact of costs for development and implementation of a solution which may be useful for other local authorities.
  • The team should consider the benefits realised at a national level as the housing stock for councils within this report appears relatively low. Garnering wider support for the project within the sector would help to support this, as would validating benefits and cost with housing associations.

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